Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314283 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Sistersville General Hospital — 314 S Wells St, Sistersville WV, 26175

Nov 10, 2025 → Oct 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (35 biz days early)
Active: 53 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Jul 22 → Oct 6, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172 —
Jul 22 → Oct 6 Scheduled ▶ Running 53 53
Oct 6 → Oct 6 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 172.9d (excluded)
Coordinators 54.0d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Coordinators
54.0 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 6, 2026 (55 days early)
📅
225.9 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d
Scheduled
54.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/22/2026 HWilliams - Called 304-447-2472, spoke w/Ashley to confirm having FSE Scout onsite on 10/6/26 @ 10AM. Will send email for her confirmation. Dispatched FSE.

ashglover@mhsystem.org


07/02/2026 HWilliams - Received email from Ashley confirming her as the POC. Called 304-447-2472 and spoke with Jennifer. Ashley is currently in another area so I will FU with email to offer proposed date of 10/5/26. ashglover@mhsystem.org


07/01/2026 ARoosa - Sent 1st attempt email to Ashley Glover

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 80260663 - SN US419F1783
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314283
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 173.0 business days
👷
▶
4 Technician Assigned Jul 22, 11:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-05T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 22h
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-06T14:00:00.000+0000
🚨 54.0 business days
🔧
Status: Tech On Site by Scout Miller Oct 6, 6:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 6h
⏱️
▶
2 3x Labor Added Oct 6, 7:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Scout Miller Oct 6, 7:10 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
Labor Added Oct 7, 1:02 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 8, 9:34 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 0m
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 6, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03416506 Labor Open 3.5 $0.00 Oct 6, 7:02 PM
WL-03416507 Labor Open 2 $275.00 Oct 6, 7:02 PM
WL-03416508 Travel Open 198 $0.00 Oct 6, 7:02 PM
WL-03417515 Labor Open - $38.00 Oct 7, 1:02 PM

Details