📍 Chuback Vein Center — 205 Robin Rd Suite 333, Paramus NJ, 07652
Nov 10, 2025 → Oct 7, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (34 biz days early)
Active: 5 biz days
Paused: 221 biz days
🕐 Clock stopped: Completed (Oct 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸221d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 30, 2026
221 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 7, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 10, 2025Completed: Oct 7, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Sep 30
Ready for Release
⏸ Paused
221
—
Sep 30 → Oct 7
Scheduled
▶ Running
5
5
Oct 7 → Oct 7
Tech On Site
▶ Running
0
5
Dispatch0.0d
Holding221.9d (excluded)
Coordinators5.5d
Field Work0.8d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
221.9 days
Coordinators
5.5 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025
Due: Nov 30, 2026
Completed: Oct 7, 2026 (54 days early)
📅
226.9 daysTotal Age
⏱️
221.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
3.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 346 days old
🚨
Primary Delay221.9 days stuck in "Ready for Release"
⏱️
Total Delay3.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
221.9d
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/07/2026 Mklose- rcvd message from FSE Carlos adv this device address is 205 Robin Rd Paramus NJ, updated address in wo
09/30/2026 Mklose- called 201-267-6637 spoke to Mazin confirm Carlos Wed Oct 7 at noon
08/10/2026 Rbailey - Rcvd Call from 201.267.6637 Mazin Radwan. He said that this device needed repaired immediately. I advised that the PM was not due until later but we could see if anything could be done in the meantime. I also provided the Customer Solutions number to him
07/20/2026 YEspino Called 201-261-1772 to follow up with Mazin @ Ext 334 over a proposed date that can be given to schedule. Was unable to speak to him so i left a message and will send a follow up email.
07/16/2026 YEspino Called 201-261-1772 to speak to Mazin @ Ext 334 over the previous email sent to verify the pm in question. Was able to speak to Mazin and he asked if this will be under contract because he does not want to pay anything out of poc. and also he ok the proposed date of Oct 05. Will reach out to the planner about cost and then reach back out ot him via email per his request.
07/13/2026: ARoosa - Called (201) 261-1772 ext. 334, Mazin Radwan, VM/LM sent Fu email.
07/01/2026 MKlose- sent 1st attempt email to Mazin Radwan
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
Affiniti 50 Ultrasound System - IP 74217095 - SN USD17D1117
📞Call Description
PM - Contract - BG Required PM
📋
Outbound to +12012676637
Completed Sep 30, 2026
09/30/2026 Mklose- called 201-267-6637 spoke to Mazin confirm Carlos Wed Oct 7 at noon
📞
Call
Completed Aug 10, 2026
08/10/2026 Rbailey - Rcvd Call from 201.267.6637 Mazin Radwan. He said that this device needed repaired immediately. I advised that the PM was not due until later but we could see if anything could be done in the meantime. I also provided the Customer Solutions number to him
📞
Call
Completed Jul 20, 2026
07/20/2026 YEspino Called 201-261-1772 to follow up with Mazin @ Ext 334 over a proposed date that can be given to schedule. Was unable to speak to him so i left a message and will send a follow up email.
📞
Call
Completed Jul 16, 2026
07/16/2026 YEspino Called 201-261-1772 to speak to Mazin @ Ext 334 over the previous email sent to verify the pm in question. Was able to speak to Mazin and he asked if this will be under contract because he does not want to pay anything out of poc. and also he ok the proposed date of Oct 05. Will reach out to the planner about cost and then reach back out ot him via email per his request.
📞
Call
Completed Jul 13, 2026
07/13/2026: ARoosa - Called (201) 261-1772 ext. 334, Mazin Radwan, VM/LM sent Fu email.