Created: Nov 10, 2025
Due: Nov 30, 2026 (107 days left)
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189.9 daysTotal Age
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0.0d in EnteredLongest Stage
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1 transitionsStatus Changes
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On timeTotal Delay
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0 orders, 0 quotesParts & Quotes
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0 linesWork Details
AI Analysis
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On Track
Ready for Release • 277 days old
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No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/10/2026 Rbailey - Rcvd Call from 201.267.6637 Mazin Radwan. He said that this device needed repaired immediately. I advised that the PM was not due until later but we could see if anything could be done in the meantime. I also provided the Customer Solutions number to him
07/20/2026 YEspino Called 201-261-1772 to follow up with Mazin @ Ext 334 over a proposed date that can be given to schedule. Was unable to speak to him so i left a message and will send a follow up email.
07/16/2026 YEspino Called 201-261-1772 to speak to Mazin @ Ext 334 over the previous email sent to verify the pm in question. Was able to speak to Mazin and he asked if this will be under contract because he does not want to pay anything out of poc. and also he ok the proposed date of Oct 05. Will reach out to the planner about cost and then reach back out ot him via email per his request.
07/13/2026: ARoosa - Called (201) 261-1772 ext. 334, Mazin Radwan, VM/LM sent Fu email.
07/01/2026 MKlose- sent 1st attempt email to Mazin Radwan
⚠️Problem Description
Affiniti 50 Ultrasound System - IP 74217095 - SN USD17D1117
📞Call Description
PM - Contract - BG Required PM
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Call
Completed Aug 10, 2026
08/10/2026 Rbailey - Rcvd Call from 201.267.6637 Mazin Radwan. He said that this device needed repaired immediately. I advised that the PM was not due until later but we could see if anything could be done in the meantime. I also provided the Customer Solutions number to him
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Call
Completed Jul 20, 2026
07/20/2026 YEspino Called 201-261-1772 to follow up with Mazin @ Ext 334 over a proposed date that can be given to schedule. Was unable to speak to him so i left a message and will send a follow up email.
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Call
Completed Jul 16, 2026
07/16/2026 YEspino Called 201-261-1772 to speak to Mazin @ Ext 334 over the previous email sent to verify the pm in question. Was able to speak to Mazin and he asked if this will be under contract because he does not want to pay anything out of poc. and also he ok the proposed date of Oct 05. Will reach out to the planner about cost and then reach back out ot him via email per his request.
📞
Call
Completed Jul 13, 2026
07/13/2026: ARoosa - Called (201) 261-1772 ext. 334, Mazin Radwan, VM/LM sent Fu email.
Timeline
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Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314284
Type:Preventive Maintenance
Priority:PC
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Status: Ready for Release by Mandy NewmanNov 10, 11:42 AM