Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314285 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Alexandria Hospital — 4320 Seminary Rd, Alexandria VA, 22304

Nov 10, 2025 → Jul 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 26, 2026
✓ SLA Met (34 biz days early)
Active: 14 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 17, 2026
149 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
Jun 17 → Jul 9, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 17 Ready for Release ⏸ Paused 149 —
Jun 17 → Jul 9 Scheduled ▶ Running 14 14
Jul 9 → Jul 9 Tech On Site ▶ Running 0 14
Dispatch 0.0d
Holding 149.9d (excluded)
Coordinators 15.0d
Field Work 0.5d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
149.9 days
Coordinators
15.0 days
Over SLA
Field Work
0.5 days
Billing
1.2 days
Over SLA
Created: Nov 10, 2025 Due: Aug 26, 2026 Completed: Jul 9, 2026 (48 days early)
📅
163.9 days Total Age
⏱️
149.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 149.9 days stuck in "Ready for Release"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
149.9d
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/17/2026 ARuby - Rcvd email from johnny.machicao@inova.org advising to schedule July 9th after 9am. Dispatching for 7/9 @12 & 2p.

06/16/2026 ALuman - sent follow up email to johnny.machicao@inova.org to propose July 9 @ 12pm and 2pm

06/09/2026 ARuby - Rcvd email from johnny.machicao@inova.org advising to schedule a Wed or Thurs after 9a. Sent fu email Proposing July 9th @12&2p

06/09/2026 ALuman - sent follow up email to Johnny to propose 8/17

06/02/2026 ALuman - follow up with email to johnny.machicao@inova.org to confirm proposed date of 8/17 @10:30am

05/29/2026 DMalloy - Called 703.504.3948 for Johnny Machicao. The customer answered and the call dropped or he hung up while i was speaking. Will try calling to the customer back. 


05/28/2026 DMalloy - Called 703.504.3948 for Johnny Machicao. Spoke with customer. Confirmed the serial numbers. Proposed the devices to be completed on Monday, August 17, 2026 at 1030am. Customer stated that he needed to speak with ULS tech and get back to me.  Following up with an email.  

johnny.machicao@inova.org


05/19/2026 ARuby - First contact attempt email to Johnny Machicao 703-504-3948 johnny.machicao@inova.org

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120016803 - SN US825B0462
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314285
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 150.0 business days
👷
▶
3 Technician Assigned Jun 17, 9:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-09T18:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 218d 20h
🚨 15.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 9, 1:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 4h
⏱️
▶
2 Labor Added Jul 9, 2:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 5m
🚗
Status: Tech Off Site by Allan Klus Jul 9, 4:29 PM
From: Completed
To: Tech Off Site
Duration in Previous: 1h 35m
🚗
▶
2 Travel Added Jul 9, 4:39 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
💵
3x Expenses Added Jul 9, 5:02 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jul 9, 5:35 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1h 6m
⏳ 3.8 business days
⏱️
Labor Added Jul 14, 12:06 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 14, 12:12 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 9, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03288806 Labor Open 1.25 $275.00 Jul 9, 2:54 PM
WL-03289007 Travel Open 76 $0.00 Jul 9, 4:39 PM
WL-03289014 Labor Open 1.75 $0.00 Jul 9, 4:40 PM
WL-03289065 Expenses Open 1 $0.00 Jul 9, 5:02 PM
WL-03289066 Expenses Open 1 $0.00 Jul 9, 5:02 PM
WL-03289067 Expenses Open 1 $0.00 Jul 9, 5:02 PM
WL-03289100 Labor Open 1 $0.00 Jul 9, 5:35 PM
WL-03293207 Labor Open - $38.00 Jul 14, 12:06 PM

Details