📍 Choices Womens Center — 10008 Southpoint Pkwy, Fredericksburg VA, 22407
Nov 10, 2025 → Jul 14, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (33 biz days early)
Active: 56 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 22, 2026
110 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Apr 22 → Jul 14, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 10, 2025Completed: Jul 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Apr 22
Ready for Release
⏸ Paused
110
—
Apr 22 → Jul 14
Scheduled
▶ Running
56
56
Jul 14 → Jul 14
Tech On Site
▶ Running
0
56
Dispatch0.0d
Holding110.9d (excluded)
Coordinators56.9d
Field Work0.3d
Billing1.2d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
110.9 days
Coordinators
56.9 days
Over SLA
Field Work
0.3 days
Billing
1.2 days
Over SLA
Created: Nov 10, 2025
Due: Aug 30, 2026
Completed: Jul 14, 2026 (47 days early)
📅
166.9 daysTotal Age
⏱️
110.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
56.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay110.9 days stuck in "Ready for Release"
⏱️
Total Delay56.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
110.9d
Scheduled
56.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
2.7d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/08/2026 ARuby - Called Eva Ortiz (540) 370-1800 asking to move this to 12:30. She confirmed sent email to eortiz@cwcva.org looping in Fady to answer Eva's question about getting an administrative code for the device in case it is donated.
07/08/2026 ARuby - Sent 1 week prior reminder email to eortiz@cwcva.org
04/22/2026 Rbailey - Rcvd email from Eva. Dispatching Allan for July 14@ 130. Sending email
04/22/2026 Rbailey - Called 540.370.1800 and spoke with New Girl. She advised that she was going to Attempt as well but then said that she was unsure why they were not answering. She Confirmed that the email for Eva was in the system. I am resending for visibility. Also including an email that was provided on an OOO
khinton@cwcva.org
04/22/2026 Rbailey - Called 540.370.1800 Spoke with the Help Line. She said that she would try the location again but the calls were being forwarded to them. She advised to CB
04/15/2026 Rbailey - Sent 1st Attempt Email to Eva Ortiz <eortiz@cwcva.org>to propose Allan Klus onsite July 14, 2026 @1:30pm
🔧Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍Technician Findings
N/A
⚠️Problem Description
ClearVue 850 Ultrasound System - IP 85234063 - SN SZ52060361
📞Call Description
PM - Contract - BG Required PM
📋
Spoke with Contact
Completed Jul 8, 2026
07/08/2026 ARuby - Called Eva Ortiz (540) 370-1800 asking to move this to 12:30. She confirmed sent email to eortiz@cwcva.org.
04/22/2026 Rbailey - Rcvd email from Eva. Dispatching Allan for July 14@ 130. Sending email
📞
Call
Completed Apr 22, 2026
04/22/2026 Rbailey - Called 540.370.1800 and spoke with New Girl. She advised that she was going to Attempt as well but then said that she was unsure why they were not answering. She Confirmed that the email for Eva was in the system. I am resending for visibility. Also including an email that was provided on an OOO
khinton@cwcva.org
📞
Call
Completed Apr 22, 2026
04/22/2026 Rbailey - Called 540.370.1800 Spoke with the Help Line. She said that she would try the location again but the calls were being forwarded to them. She advised to CB
📧
Email_Confirmed
Completed Apr 15, 2026
04/15/2026 Rbailey - Sent 1st Attempt Email to Eva Ortiz <eortiz@cwcva.org>to propose Allan Klus onsite July 14, 2026 @1:30pm