Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314291 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mount Nittany Physicians Group — 1850 E Park Ave, State College PA, 16803

Nov 10, 2025 → Oct 15, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (32 biz days early)
Active: 52 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Oct 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 28, 2026
176 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Jul 28 → Oct 9, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 28 Ready for Release ⏸ Paused 176 —
Jul 28 → Oct 9 Scheduled ▶ Running 52 52
Dispatch 0.0d
Holding 176.9d (excluded)
Coordinators 52.7d
Field Work 3.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.9 days
Coordinators
52.7 days
Over SLA
Field Work
3.3 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 (39 days left)
📅
231.9 days Total Age
⏱️
176.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 346 days old
🚨
Primary Delay 176.9 days stuck in "Ready for Release"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
176.9d
Scheduled
52.7d / 2.0d SLA
Completed
3.3d / 1.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 HWilliams - Received email from Sarah requesting 10/9/26 @ 9AM for the PM. Replied and dispatched FSE Scout. Sarah.Wargo@mountnittany.org


07/28/2026 HWilliams - Called 814-777-4619, VM/LM. FU with email to Sarah.Wargo@mountnittany.org


07/27/2026 HWilliams - Called 814-689-3140, per Carlos the staff is on strike this week and will be back next week


07/27/2026 HWilliams - Called 814-777-4619 Sarah, VM/LM


07/22/2026 HWilliams - Called 814-777-4619, VM/LM 


07/09/2026 ARoosa - Sent 1st attempt email to Wargo, Sarah at <Sarah.Wargo@mountnittany.org>

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 68174607 - SN US216B0092
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314291
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 177.0 business days
🗓️
▶
3 Status: Scheduled Jul 28, 2:41 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-09T13:00:00.000+0000
🚨 53.0 business days
⏱️
▶
2 4x Labor Added Oct 9, 5:09 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Scheduled
To: Completed
Duration in Previous: 73d 2h
⏳ 3.8 business days
💵
Expenses Added Oct 15, 4:22 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Scout Miller Oct 15, 4:28 PM
From: Completed
To: Closed
Duration in Previous: 5d 23h
⏱️
Labor Added Oct 16, 4:26 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 4:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h

Bottlenecks

Scheduled
Duration: 52.7 business days (threshold: 2.0 business days)
Exceeded by 50.7 business days
Completed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 9, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03422029 Labor Open 2.5 $0.00 Oct 9, 5:09 PM
WL-03422030 Labor Open 2 $275.00 Oct 9, 5:09 PM
WL-03422031 Labor Open 3 $0.00 Oct 9, 5:09 PM
WL-03422032 Travel Open 133 $0.00 Oct 9, 5:09 PM
WL-03430102 Expenses Open 1 $0.00 Oct 15, 4:22 PM
WL-03432027 Labor Open - $38.00 Oct 16, 4:26 PM

Details