Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314293 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Orlando Regional Medical Center — 45 Sturtevant St, Orlando FL, 32806

Nov 10, 2025 → Sep 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 21, 2026
✓ SLA Met (13 biz days early)
Active: 61 biz days
Paused: 140 biz days
🕐 Clock stopped: Completed (Sep 1, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸140d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 4, 2026
140 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Jun 4 → Sep 1, 2026
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 1 → Sep 1, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 1, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 4 Ready for Release ⏸ Paused 140 —
Jun 4 → Jun 4 Scheduled ▶ Running 0 0
Jun 4 → Jun 4 Entered ▶ Running 0 0
Jun 4 → Jun 4 Ready for Scheduling ▶ Running 0 0
Jun 4 → Sep 1 Scheduled ▶ Running 61 61
Sep 1 → Sep 1 Tech On Site ▶ Running 0 61
Dispatch 0.0d
Holding 140.9d (excluded)
Coordinators 62.1d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
140.9 days
Coordinators
62.1 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 21, 2026 Completed: Sep 1, 2026 (20 days early)
📅
201.9 days Total Age
⏱️
140.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
60.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 140.9 days stuck in "Ready for Release"
⏱️
Total Delay 60.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
140.9d
Scheduled
62.1d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2023 Received email from Hector confiming FSE onsite 9/1 and advising device location is 1222 S. Orange Ave. Orlando, FL 32806 (3rd Flr – Echo Vascular Room 5). Responded asking Hector to confirm the onsite POC for new location and scheduled Jared for the same.

06/03/2026 Rharris: 1st Contact: Called 407 408-5205 and spoke to Hector Restrepo who asked me to email him the device list and proposed dates as he was currently offsite. Sent email to hector.restrepo@orlandohealth.com proposing FSE onsite 9/1 or 9/2.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120068336 - SN US825B0919
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314293
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 141.0 business days
👷
▶
3 Technician Assigned Jun 4, 10:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-01T16:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 205d 22h
🆕
▶
4 Status: Entered Jun 4, 2:23 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Jared Heisler
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-01T16:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3m
🚨 62.0 business days
🔧
Status: Tech On Site by Jared Heisler Sep 1, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 88d 21h
⏱️
▶
2 4x Labor Added Sep 1, 6:53 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 7h 12m
🏁
Status: Closed by Jared Heisler Sep 1, 7:07 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏱️
▶
2 Labor Added Sep 2, 2:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 27m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 61.7 business days (threshold: 2.0 business days)
Exceeded by 59.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 1, 12:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03363118 Labor Open 2.5 $0.00 Sep 1, 6:53 PM
WL-03363119 Labor Open 1.5 $275.00 Sep 1, 6:53 PM
WL-03363120 Labor Open 1.5 $0.00 Sep 1, 6:53 PM
WL-03363121 Travel Open 123 $0.00 Sep 1, 6:53 PM
WL-03364557 Labor Open - $38.00 Sep 2, 2:31 PM

Details