Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314297 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 2012 Sunrise Hwy, Merrick NY, 11566

Nov 10, 2025 → Jul 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (31 biz days early)
Active: 53 biz days
Paused: 115 biz days
🕐 Clock stopped: Tech Off Site (Jul 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 29, 2026
115 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Apr 29 → Jul 16, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 16 → Jul 16, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Jul 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 29 Ready for Release ⏸ Paused 115 —
Apr 29 → Jul 16 Scheduled ▶ Running 53 53
Jul 16 → Jul 16 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 115.9d (excluded)
Coordinators 53.2d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
115.9 days
Coordinators
53.2 days
Over SLA
Field Work
1.2 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jul 17, 2026 (44 days early)
📅
169.1 days Total Age
⏱️
115.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
51.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 115.9 days stuck in "Ready for Release"
⏱️
Total Delay 51.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
115.9d
Scheduled
53.2d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/29/2026 DMalloy -Email recieved from customer agreeing to have FSE Vivian onsite on Thurs 7/16 to Fri 7/17. Confirmation Sent.  

gabrielle.johnson@radnet.com


04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 7/16/2026 – 7/17/2026 at 9:00am by Vivan Hyde 

gabrielle.johnson@radnet.com

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 71149625 - SN US417F0109
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71149625 - SN US417F0109
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314297
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 116.0 business days
📅
▶
3 Dispatch Scheduled Apr 29, 6:44 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 170d 6h
📅
Dispatch Scheduled by Deon Malloy Apr 29, 6:53 PM
Scheduled For: 2026-07-16T13:00:00.000+0000
🚨 53.6 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 16, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 17h
⏱️
▶
2 2x Labor Added Jul 16, 5:58 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 47m
✔️
Status: Completed by Vivian Hyde Jul 16, 9:12 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 10m
🏁
Status: Closed by Vivian Hyde Jul 16, 9:27 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏱️
Labor Added Jul 16, 10:19 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 17, 12:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 6m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 53.2 business days (threshold: 2.0 business days)
Exceeded by 51.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 16, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03296983 Labor Open 0.5 $0.00 Jul 16, 5:58 PM
WL-03296984 Labor Open 2 $275.00 Jul 16, 5:58 PM
WL-03297396 Labor Open - $38.00 Jul 16, 10:19 PM

Details