Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314298 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northside Hospital Inc — 1285 Upper Hembree Rd, Roswell GA, 30076

Nov 10, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 59 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Dec 9, 2025
18 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
58d
▶ Clock Running
Status: Scheduled
Dec 9 → Mar 5, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 9 Ready for Release ⏸ Paused 18 —
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0
Dec 9 → Mar 5 Scheduled ▶ Running 58 58
Mar 5 → Mar 6 Tech On Site ▶ Running 1 59
Dispatch 0.0d
Holding 18.9d (excluded)
Coordinators 58.9d
Field Work 1.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.9 days
Coordinators
58.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Apr 30, 2026 Completed: Mar 6, 2026 (55 days early)
📅
77.1 days Total Age
⏱️
58.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
61.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 58.8 days stuck in "Scheduled"
⏱️
Total Delay 61.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
18.9d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
58.8d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 Mklose rcvd email from Kimberly, confirm Bruce March 5th @9am

12/09/2025 mklose sent email to Kimberly Stone offered Bruce march 5th @9am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 88960668 - SN USD20B0679
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314298
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 19.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 9, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 29d 0h
👷
▶
3 Technician Assigned Dec 9, 12:59 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 49m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-03-05T17:00:00.000+0000, 2026-03-05T14:00:00.000+0000
🚨 59.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 5, 9:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 20h
⏱️
5x Labor Added Mar 5, 8:15 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 32, 31
✔️
Status: Completed by Bruce Ballard Mar 5, 8:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 55m, 0m
⚠️ 5.5 business days
⏱️
▶
2 Labor Added Mar 12, 9:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 11h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 53m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 59m

Bottlenecks

Scheduled
Duration: 58.8 business days (threshold: 2.0 business days)
Exceeded by 56.8 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Mar 5, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03132632 Labor Open 1 $0.00 Mar 5, 8:15 PM
WL-03132633 Labor Open 2 $275.00 Mar 5, 8:15 PM
WL-03132634 Labor Open 1 $0.00 Mar 5, 8:15 PM
WL-03132635 Travel Open 32 $0.00 Mar 5, 8:15 PM
WL-03132636 Travel Open 31 $0.00 Mar 5, 8:15 PM
WL-03140864 Labor Open 0.016666666666667 $38.00 Mar 12, 9:06 AM

Details