Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314300 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Radiology Associates — 176 Us Highway 9, Englishtown NJ, 07726

Nov 10, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 27, 2026
✓ SLA Met (78 biz days early)
Active: 0 biz days
Paused: 140 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸140d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 4, 2026
140 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jun 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 4 Ready for Release ⏸ Paused 140 —
Jun 4 → Jun 4 Assigned ▶ Running 0 0
Jun 4 → Jun 4 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 140.9d (excluded)
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
140.9 days
Billing
6.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 27, 2026 Completed: Jun 4, 2026 (115 days early)
📅
140.9 days Total Age
⏱️
140.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 140.9 days stuck in "Ready for Release"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
140.9d
Closed
1.9d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 RArnold- RTP - charging for Planner Labor

06/03/2026 ARuby - Rcvd email from Jagriti Vora <jvora@prapa.com> (732) 577-2750 x 7786 / (732) 577-2750 x 7739. Advising they only have Philips FSE's complete their PMs. I responded looping in Fady Messak.


06/02/2026 Rbailey - Rcvd call from 732.577.2750 Jennifer Maggiore. She confirmed the Devices are at this location. She advised that Jagriti Vora would be responsible for the Scheduling of PMs and provided the following Exts 7786 & 7739. Sending Email to propose Jason Yenser for Sept 1 @10

jvora@prapa.com 


06/02/2026 Rbailey - Called 732.577.2750 x 6730 NA Left VM Advised we were looking to confirm devices


06/02/2026 Rbailey - Per emails from previously Device might have appeared in other location. Calling to confirm location. Called 732.577.2750 Pressed for Billing. Spoke with Alla. She said that we could contact Stephanie at ext 1230 for 732.821.5563

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 88212878 - SN US923B0001
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314300
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 141.0 business days
👷
▶
4 Technician Assigned Jun 4, 12:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled, Completed
To: Assigned, Scheduled, Completed, Closed
Duration in Previous: 205d 23h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-04T04:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jun 5, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 22m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 15h

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jun 4, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03248424 Labor Open 0.016666666666667 $38.00 Jun 4, 12:42 PM

Details