Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314302 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 547 Vanderbilt Ave, Brooklyn NY, 11238

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Aug 20, 2026
3 biz days remaining
Active: 46 biz days
Paused: 143 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 15, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 15 Scheduled ▶ Running 46 46
Dispatch 0.0d
Holding 143.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Created: Nov 10, 2025 Due: Aug 20, 2026 (5 days left)
📅
189.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 DMalloy - Reminder email sent to the customer. 

edexter@maimo.org


06/09/2026 DMalloy - Email received from custoemer agreeing to FSE Vivian to be on site on Tuesday August 18, 2026, at 9:00am. Emailed a confirmation.  


05/27/2026 DMalloy- Email recieved from cusotmer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118995816 - SN US525B1694
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314302
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 144.0 business days
📅
▶
3 Dispatch Scheduled Jun 9, 2:39 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 1h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 18, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details