Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314302 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 547 Vanderbilt Ave, Brooklyn NY, 11238

Nov 10, 2025 → Aug 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 20, 2026
✓ SLA Met (1 biz days early)
Active: 49 biz days
Paused: 143 biz days
🕐 Clock stopped: Tech Off Site (Aug 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 18, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 18 → Aug 19, 2026
1 business day (counted)
Running total: 49 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 18 Scheduled ▶ Running 48 48
Aug 18 → Aug 19 Tech On Site ▶ Running 1 49
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 48.7d
Field Work 1.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
48.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 20, 2026 Completed: Aug 19, 2026 (1 days early)
📅
192.2 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
48.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 48.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
48.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 DMalloy - Reminder email sent to the customer. 

edexter@maimo.org


06/09/2026 DMalloy - Email received from custoemer agreeing to FSE Vivian to be on site on Tuesday August 18, 2026, at 9:00am. Emailed a confirmation.  


05/27/2026 DMalloy- Email recieved from cusotmer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 118995816 - SN US525B1694
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118995816 - SN US525B1694
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314302
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 144.0 business days
📅
▶
3 Dispatch Scheduled Jun 9, 2:39 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 1h
🚨 49.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 18, 11:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 20h
🚗
Status: Tech Off Site by Vivian Hyde Aug 18, 9:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 5m
⏱️
2x Labor Added Aug 18, 9:47 PM
Type: Labor
Status: Open
Qty: 2, 0.5
✔️
▶
2 Status: Completed Aug 18, 9:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Aug 20, 9:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 11h
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 21m
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 18, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03341495 Labor Open 2 $275.00 Aug 18, 9:47 PM
WL-03341496 Labor Open 0.5 $0.00 Aug 18, 9:47 PM
WL-03343913 Labor Open - $38.00 Aug 20, 9:15 AM

Details