Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314303 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 547 Vanderbilt Ave, Brooklyn NY, 11238

Nov 10, 2025 → Aug 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
✓ SLA Met (7 biz days early)
Active: 49 biz days
Paused: 143 biz days
🕐 Clock stopped: Tech Off Site (Aug 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 18, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 18 → Aug 19, 2026
1 business day (counted)
Running total: 49 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 18 Scheduled ▶ Running 48 48
Aug 18 → Aug 19 Tech On Site ▶ Running 1 49
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 48.7d
Field Work 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
48.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Nov 10, 2025 Due: Aug 28, 2026 Completed: Aug 19, 2026 (9 days early)
📅
192.2 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
47.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 47.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
48.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/19/2026 SRobinson- Created follow up WO as requested. (WO-01421346)

06/09/2026 DMalloy - Email received from custoemer agreeing to FSE Vivian to be on site on Tuesday August 18, 2026, at 9:00am. Emailed a confirmation.  


05/27/2026 DMalloy- Email recieved from cusotmer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

edexter@maimo.org

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

🔧 Work Performed
Preventative Maintenance Visit The device was not found at the location.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 118995817 - SN US725F1023
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314303
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 144.0 business days
👷
▶
4 Technician Assigned Jun 9, 2:47 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-18T04:00:00.000+0000, 2026-08-18T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-18T13:00:00.000+0000
🚨 49.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 18, 11:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 20h
🚗
Status: Tech Off Site by Vivian Hyde Aug 18, 9:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 45m
⏱️
▶
3 2x Labor Added Aug 18, 10:07 PM
2x Labor Added → Travel Added → Expenses Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 5
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Vivian Hyde Aug 18, 10:16 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 53m, 0m
⏳ 2.2 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 20, 9:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 11h
📄
▶
3 Status: Ready to Bill Aug 20, 4:12 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-270709

Bottlenecks

Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 18, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
SM-270709

Work Details (4)

Name Type Status Qty Amount Date
WL-03341506 Labor Open 0.5 $0.00 Aug 18, 10:07 PM
WL-03341507 Labor Open 0.5 $0.00 Aug 18, 10:07 PM
WL-03341508 Travel Open 5 $0.00 Aug 18, 10:08 PM
WL-03341509 Expenses Open 1 $0.00 Aug 18, 10:11 PM

Details