Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314304 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 South Hills School-Cato Park Annex — 3081 Enterprise Dr, State College PA, 16801

Nov 10, 2025 → Jul 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (30 biz days early)
Active: 83 biz days
Paused: 86 biz days
🕐 Clock stopped: Completed (Jul 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸86d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Mar 19, 2026
86 business days (not counted)
72d
▶ Clock Running
Status: Scheduled
Mar 19 → Jul 1, 2026
72 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 1 → Jul 15, 2026
9 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 15 → Jul 17, 2026
2 business days (counted)
Running total: 83 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Mar 19 Ready for Release ⏸ Paused 86 —
Mar 19 → Jul 1 Scheduled ▶ Running 72 72
Jul 1 → Jul 1 Entered ▶ Running 0 72
Jul 1 → Jul 15 Scheduled ▶ Running 9 81
Jul 15 → Jul 17 Tech On Site ▶ Running 2 83
Dispatch 0.0d
Holding 86.9d (excluded)
Coordinators 82.1d
Field Work 3.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
86.9 days
Coordinators
82.1 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jul 17, 2026 (44 days early)
📅
169.9 days Total Age
⏱️
86.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
82.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 86.9 days stuck in "Ready for Release"
⏱️
Total Delay 82.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
86.9d
Scheduled
82.1d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 HWilliams - Sent reminder email


07/01/2026 HWilliams - Removed from Fanfan and scheduled for Scout for 7/15/26 @ 11AM


03/19/2026 HWilliams -Email recieved from customer agreeing to have FSE Fanfan on site on Wednesday, July 15 2026 at 11:00AM. Dispatched and sent a confirmation email.

tturner@southhills.edu


03/19/2026-HWilliams-First Contact email sent to customer Tricia Turner confirming the device location, serial number and proposed a date and time for a visit. 

tturner@southhills.edu

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed annual pm and has been returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94587560 - SN US821B1462
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314304
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 87.0 business days
👷
▶
3 Technician Assigned Mar 19, 3:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-15T15:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 129d 3h
🚨 73.0 business days
🆕
▶
4 Status: Entered Jul 1, 3:23 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-15T15:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m
🚨 10.0 business days
🔧
Status: Tech On Site by Scout Miller Jul 15, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 20h
⏱️
2x Labor Added Jul 15, 7:25 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
Travel Added Jul 15, 7:31 PM
Type: Travel
Status: Open
Qty: 127
⏳ 2.6 business days
💵
Expenses Added Jul 17, 2:50 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Scout Miller Jul 17, 5:25 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 5h, 0m
⏳ 3.8 business days
⏱️
Labor Added Jul 22, 2:28 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 22, 2:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 72.5 business days (threshold: 2.0 business days)
Exceeded by 70.5 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Jul 15, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03295563 Labor Open 2.5 $0.00 Jul 15, 7:25 PM
WL-03295564 Labor Open 2 $275.00 Jul 15, 7:25 PM
WL-03295581 Travel Open 127 $0.00 Jul 15, 7:31 PM
WL-03298183 Expenses Open 1 $0.00 Jul 17, 2:50 PM
WL-03302940 Labor Open - $38.00 Jul 22, 2:28 PM

Details