Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314306 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 V A Medical CenterA & Mm Whse90 C63260 — 200 Veterans Ave, Beckley WV, 25801

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 10, 2026
39 biz days remaining
Active: 40 biz days
Paused: 149 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 17, 2026
149 business days (not counted)
40d
▶ Clock Running
Status: Scheduled
Jun 17 → Aug 15, 2026
40 business days (counted)
Running total: 40 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 17 Ready for Release ⏸ Paused 149 —
Jun 17 → Aug 15 Scheduled ▶ Running 40 40
Dispatch 0.0d
Holding 149.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
149.9 days
Created: Nov 10, 2025 Due: Oct 10, 2026 (56 days left)
📅
189.9 days Total Age
⏱️
149.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 149.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
149.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/17/2026 HWilliams - Sent email to Candice confirming for 9/16/26 @ 1PM and dispatched FSE. candice.beverly@va.gov

06/17/2026 ALuman - rcvd email from Candice Beverly confirming any day the week of Sept 14 will work for their team. Looped in planner to dispatch

06/05/2026 HWilliams - First contact - Called 304-255-2121 Ext 4847, xfer to Holly @ EXT: 2727, VM/LM. FU with email to POC from 2025 candice.beverly@va.gov

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 115494369 - SN US924B1885
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314306
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 150.0 business days
🗓️
▶
4 Status: Scheduled Jun 17, 12:22 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Fanfan Siku
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-16T15:00:00.000+0000, 2026-09-16T05:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-16T17:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 16, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details