Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314306 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 V A Medical CenterA & Mm Whse90 C63260 — 200 Veterans Ave, Beckley WV, 25801

Nov 10, 2025 → Sep 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2026
✓ SLA Met (16 biz days early)
Active: 63 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 17, 2026
149 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Jun 17 → Aug 18, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 42 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 16, 2026
20 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 17 Ready for Release ⏸ Paused 149 —
Jun 17 → Aug 18 Scheduled ▶ Running 42 42
Aug 18 → Aug 18 Entered ▶ Running 0 42
Aug 18 → Sep 16 Scheduled ▶ Running 20 62
Sep 16 → Sep 17 Tech On Site ▶ Running 1 63
Dispatch 0.0d
Holding 149.9d (excluded)
Coordinators 63.2d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
149.9 days
Coordinators
63.2 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 10, 2026 Completed: Sep 18, 2026 (22 days early)
📅
213.9 days Total Age
⏱️
149.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
63.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 149.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
149.9d
Scheduled
63.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/18/2026 HWilliams - Removed from FSE Fanfan and reassigned to FSE Scout 

06/17/2026 HWilliams - Sent email to Candice confirming for 9/16/26 @ 1PM and dispatched FSE. candice.beverly@va.gov

06/17/2026 ALuman - rcvd email from Candice Beverly confirming any day the week of Sept 14 will work for their team. Looped in planner to dispatch

06/05/2026 HWilliams - First contact - Called 304-255-2121 Ext 4847, xfer to Holly @ EXT: 2727, VM/LM. FU with email to POC from 2025 candice.beverly@va.gov

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all tests and was returned to use.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 115494369 - SN US924B1885
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314306
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 150.0 business days
👷
▶
4 Technician Assigned Jun 17, 12:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-16T15:00:00.000+0000, 2026-09-16T05:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 218d 23h
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-16T17:00:00.000+0000
🚨 43.0 business days
🆕
▶
4 Status: Entered Aug 18, 5:54 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 4m
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-16T17:00:00.000+0000
🚨 20.8 business days
🔧
Status: Tech On Site by Scout Miller Sep 16, 12:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 18h
⏱️
3x Labor Added Sep 16, 8:48 PM
Type: Labor, Travel
Status: Open
Qty: 2, 2.5, 115
✔️
Status: Completed by Scout Miller Sep 16, 8:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 3m
💵
Expenses Added Sep 16, 9:09 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.4 business days
💵
▶
2 Expenses Added Sep 18, 7:42 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Scout Miller
From: Completed
To: Closed
Duration in Previous: 1d 22h
⏳ 4.5 business days
⏱️
Labor Added Sep 24, 10:15 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 10:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 57m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 16, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03385769 Labor Open 2 $275.00 Sep 16, 8:48 PM
WL-03385770 Labor Open 2.5 $0.00 Sep 16, 8:48 PM
WL-03385771 Travel Open 115 $0.00 Sep 16, 8:48 PM
WL-03385837 Expenses Open 1 $0.00 Sep 16, 9:09 PM
WL-03390266 Expenses Open 1 $0.00 Sep 18, 7:42 PM
WL-03398031 Labor Open - $38.00 Sep 24, 10:15 AM

Details