Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314307 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Atlantic Coast New York Veterinary — 3250 Veterans Memorial Hwy, Bohemia NY, 11716

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 19 biz days
Paused: 170 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸170d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 20, 2026
170 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Jul 20 → Aug 15, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 20 Ready for Release ⏸ Paused 170 —
Jul 20 → Aug 15 Scheduled ▶ Running 19 19
Dispatch 0.0d
Holding 170.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
170.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
170.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 170.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
170.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 Rbailey - Rcvd email from Margaret Caroccio advising for Vivian to come onsite Oct 22 @2pm. Sending email and Advising Planner


07/20/2026 Rbailey - Called 631.590.7468 Xfer'd to Stephanie. Advised I was resending email for visibility. 


07/20/2026 Rbailey - Called 631.285.7780 number for Stephanie Golub. Phone rang and rang and then disconnected


06/29/2026 DMalloy -First Contact email sent to customer Stephanie Golub confirming the device location, serial number and proposed a date and time for a visit. 

sgolub@atlanticcoastvet.com

⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 61949262 - SN US114B0623
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314307
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 171.0 business days
📅
▶
4 Dispatch Scheduled Jul 20, 5:05 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 252d 4h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-22T18:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 22, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details