Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314311 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 CardioVascular Group - Dacula — 2108 Teron Trce #100, Dacula GA, 30019

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 33 biz days
Paused: 156 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
33d
▶ Clock Running
Status: Scheduled
Jun 29 → Aug 15, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Aug 15 Scheduled ▶ Running 33 33
Dispatch 0.0d
Holding 156.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/10/2026 Rharris Rescheduled FSE Bruce to 9/2 at 9am per request from customer due to site availability.

06/29/2026 Rharris: Rcvd email from Amy Wallace confirming FSE onsite 09/04. Scheduling Bruce for the same.

06/23/2026 Rharris Rcvd email form Amy confirming locatins. Emailed Amy.Wallace@northside.com with proposed dates and times.

06/19/2026 Rharris: Emailed Amy Wallace atAmy.Wallace@northside.com asking to confirm if this device is still at same location as last year of: CardioVascular Group - Dacula     2108 Teron Trce #100 Dacula, GA 30019

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106643545 - SN US923B1583
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314311
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 1:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-04T15:30:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhonda Harris Jul 10, 1:33 PM
Scheduled For: 2026-09-02T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 2, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details