Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314311 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 CardioVascular Group - Dacula — 2108 Teron Trce #100, Dacula GA, 30019

Nov 10, 2025 → Sep 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (58 biz days early)
Active: 46 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Sep 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 29 → Sep 2, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Sep 2 Scheduled ▶ Running 46 46
Sep 2 → Sep 2 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 46.8d
Field Work 1.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
46.8 days
Over SLA
Field Work
1.0 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 2, 2026 (89 days early)
📅
202.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
45.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 45.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
46.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/26/2026 Rharris: Sent PM Reminder email.

07/10/2026 Rharris Rescheduled FSE Bruce to 9/2 at 9am per request from customer due to site availability.

06/29/2026 Rharris: Rcvd email from Amy Wallace confirming FSE onsite 09/04. Scheduling Bruce for the same.

06/23/2026 Rharris Rcvd email form Amy confirming locatins. Emailed Amy.Wallace@northside.com with proposed dates and times.

06/19/2026 Rharris: Emailed Amy Wallace atAmy.Wallace@northside.com asking to confirm if this device is still at same location as last year of: CardioVascular Group - Dacula     2108 Teron Trce #100 Dacula, GA 30019

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106643545 - SN US923B1583
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314311
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 1:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-04T15:30:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhonda Harris Jul 10, 1:33 PM
Scheduled For: 2026-09-02T13:00:00.000+0000
🚨 39.0 business days
🔧
Status: Tech On Site by Bruce Ballard Sep 2, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 64d 19h
⏱️
▶
2 5x Labor Added Sep 2, 6:37 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 22m, 0m
⏱️
Labor Added Sep 3, 10:00 AM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 10:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 28m
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 54m

Bottlenecks

Scheduled
Duration: 46.8 business days (threshold: 2.0 business days)
Exceeded by 44.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 2, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03365265 Labor Open 1 $0.00 Sep 2, 6:37 PM
WL-03365266 Labor Open 1.5 $275.00 Sep 2, 6:37 PM
WL-03365267 Labor Open 1 $0.00 Sep 2, 6:37 PM
WL-03365268 Travel Open 55 $0.00 Sep 2, 6:37 PM
WL-03365269 Travel Open 52 $0.00 Sep 2, 6:37 PM
WL-03366104 Labor Open - $38.00 Sep 3, 10:00 AM

Details