Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314312 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 CARDIOVASCULAR GROUP — 1608 Tree Lane Bldg C, Snellville GA, 30078

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 33 biz days
Paused: 156 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
33d
▶ Clock Running
Status: Scheduled
Jun 29 → Aug 15, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Aug 15 Scheduled ▶ Running 33 33
Dispatch 0.0d
Holding 156.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/10/2026 Rharris; Changing scheduled time to 2:30pm to account for FSE Bruce Appt, spoke to Brue about cut off times and he said he should be able to fit this site in as customer wants to keep it on 9/4.

07/10/2026 Rharris: Called Amy Wallace to discuss rescheduling of PM at Snellville location, will follow-up with email once FSE Bruce confirms if he can make it to both location. 

06/29/2026 Rharris: Rcvd email from Amy Wallace confirming FSE onsite 09/04. Scheduling Bruce for the same.

06/23/2026 Rharris Rcvd email form Amy confirming locatins. Emailed Amy.Wallace@northside.com with proposed dates and times.

06/19/2026 Rharris: Emailed Amy Wallace atAmy.Wallace@northside.com asking to confirm if this device is still at same location as last year of: Cardiovascular Group Snellville 1608 Tree Ln Building C Snellville, GA 30078

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106643544 - SN US923B1582
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314312
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-04T18:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhonda Harris Jul 10, 1:46 PM
Scheduled For: 2026-09-04T18:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 4, 2:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details