Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314312 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 CARDIOVASCULAR GROUP — 1608 Tree Lane Bldg C, Snellville GA, 30078

Nov 10, 2025 → Sep 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (56 biz days early)
Active: 48 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Sep 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 29 → Sep 5, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Sep 5 Scheduled ▶ Running 48 48
Sep 5 → Sep 5 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 48.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
48.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 5, 2026 (86 days early)
📅
204.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
54.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 54.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
48.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/26/2026 Rharris: Sent PM Reminder email.

7/10/2026 Rharris; Changing scheduled time to 2:30pm to account for FSE Bruce Appt, spoke to Brue about cut off times and he said he should be able to fit this site in as customer wants to keep it on 9/4.

07/10/2026 Rharris: Called Amy Wallace to discuss rescheduling of PM at Snellville location, will follow-up with email once FSE Bruce confirms if he can make it to both location. 

06/29/2026 Rharris: Rcvd email from Amy Wallace confirming FSE onsite 09/04. Scheduling Bruce for the same.

06/23/2026 Rharris Rcvd email form Amy confirming locatins. Emailed Amy.Wallace@northside.com with proposed dates and times.

06/19/2026 Rharris: Emailed Amy Wallace atAmy.Wallace@northside.com asking to confirm if this device is still at same location as last year of: Cardiovascular Group Snellville 1608 Tree Ln Building C Snellville, GA 30078

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106643544 - SN US923B1582
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314312
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-04T18:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhonda Harris Jul 10, 1:46 PM
Scheduled For: 2026-09-04T18:30:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Bruce Ballard Sep 4, 10:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 8h
⏱️
▶
2 5x Labor Added Sep 4, 10:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⚠️ 5.1 business days
⏱️
Labor Added Sep 14, 5:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12d 10h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 4, 2:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03369949 Labor Open 1 $0.00 Sep 4, 10:47 PM
WL-03369950 Labor Open 2 $275.00 Sep 4, 10:47 PM
WL-03369951 Labor Open 1 $0.00 Sep 4, 10:47 PM
WL-03369952 Travel Open 47 $0.00 Sep 4, 10:47 PM
WL-03369953 Travel Open 46 $0.00 Sep 4, 10:47 PM
WL-03381374 Labor Open - $38.00 Sep 14, 5:51 PM

Details