Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314313 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Florida Ob/gyn — 9404 Waypoint Pl, Jacksonville FL, 32257

Nov 10, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (31 biz days early)
Active: 0 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jun 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 15 Ready for Release ⏸ Paused 147 —
Jun 15 → Jun 15 Scheduled ▶ Running 0 0
Jun 15 → Jun 15 Tech On Site ▶ Running 0 0
Jun 15 → Jun 15 Scheduled ▶ Running 0 0
Jun 15 → Jun 15 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Holding 147.9d (excluded)
Coordinators 0.2d
Field Work 0.8d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
147.9 days
Coordinators
0.2 days
Field Work
0.8 days
Billing
0.4 days
Created: Nov 10, 2025 Due: Jul 30, 2026 Completed: Jun 15, 2026 (45 days early)
📅
147.9 days Total Age
⏱️
147.9d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 15, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 147.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.9d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 THolmes - Rcvd email from conf POC Sabrina Gersowsky. FSE Jared also conf he is on site. Dispatching to FSE Jared. 


06/12/2026 THolmes - Called 904.271.6575 sabrina. no ans vm/lm. fu email sent to misty and sabrina.

06/12/2026 THolmes - Called 904-866-2077 Misty no ans VMLM

06/10/2026 THolmes - sent email mnipper@womenscarefl.com to propose new dates.


05/22/2026 THolmes - called Misty 904-866-2077 LM/VM. 


05/21/2026 THolmes - sent email to Misty mnipper@womenscarefl.com to confirm dates for 5/26- 5/28 for all 6 devices. 


05/18/2026 ALuman - per email from Sabrina Gersowsky, this device is confirmed at the location on WO. Ready to schedule. Looped in planner TaVon to email to dispatch

05/13/2026 ALuman - called Misty Nipper 904-866-2077 to confirm. She asked me to email her all the SNs and addresses to mnipper@womenscarefl.com and she will loop in the practice manager for each location to schedule PMs


05/13/2026 ALuman - called 904-260-2255 to speak with Vashti Weatherspoon. spoke with Kristen at front desk and she xfer to nurses line. No answer, left VM

04/28/2026 ALuman - sent email to Misty Nipper to confirm and schedule mnipper@womenscarefl.com 

03/31/2026 ALuman - called Vashti Weatherspoon 904-260-2255 to confirm and schedule PM. Unable to speak to anyone, left a VM

03/30/2026 ALuman - sent follow up email to Vasthi Weatherspoon vweatherspoon@womenscareusa.com to confirm and schedule

03/12/2026 ALuman - sent email to Vashti Weatherspoon vweatherspoon@womenscareusa.com to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 84201498 - SN US320E0652
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314313
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 148.0 business days
🗓️
▶
5 Status: Scheduled Jun 15, 9:35 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Tech On Site → Status: Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Jared Heisler
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-15T13:00:00.000+0000
🔧
Status: Tech On Site by Jared Heisler
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
🗓️
Status: Scheduled by TaVon Holmes
From: Tech On Site
To: Scheduled
Duration in Previous: 1m
🔧
Status: Tech On Site by Jared Heisler Jun 15, 11:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 21m
⏱️
4x Labor Added Jun 15, 4:55 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 1.5, 0.5, 80
✔️
Status: Completed by Jared Heisler Jun 15, 5:23 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 20m
⏱️
Labor Added Jun 16, 7:18 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 10:41 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 17m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jun 18, 9:25 AM
From: 07e-Partial Project
To: Billing Review
Duration in Previous: 1d 22h
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 18, 9:30 AM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 5m
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 2m
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jun 15, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03261234 Labor Open 1.75 $0.00 Jun 15, 4:55 PM
WL-03261235 Labor Open 1.5 $275.00 Jun 15, 4:55 PM
WL-03261236 Labor Open 0.5 $0.00 Jun 15, 4:55 PM
WL-03261237 Travel Open 80 $0.00 Jun 15, 4:55 PM
WL-03261756 Labor Open - $38.00 Jun 16, 7:18 AM

Details