Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314314 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mount Nittany Medical Center — 1800 E Park Ave, State College PA, 16803

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (32 biz days early)
Active: 48 biz days
Paused: 180 biz days
🕐 Clock stopped: Completed (Oct 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 3, 2026
180 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
Aug 3 → Oct 8, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 9, 2026
1 business day (counted)
Running total: 48 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 3 Ready for Release ⏸ Paused 180 —
Aug 3 → Oct 8 Scheduled ▶ Running 47 47
Oct 8 → Oct 9 Tech On Site ▶ Running 1 48
Dispatch 0.0d
Holding 180.9d (excluded)
Coordinators 48.0d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
180.9 days
Coordinators
48.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 9, 2026 (52 days early)
📅
228.0 days Total Age
⏱️
180.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 180.9 days stuck in "Ready for Release"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
180.9d
Scheduled
48.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/03/2026 HWilliams - Received email from Janel Fink advising 10/8/26 @ 11AM will work best for PM. Replied with confirmation and scheduled FSE Scout. 

jlf0825@mountnittany.org 

kbarber@mountnittany.org


07/28/2026 HWilliams - Called 814-231-3185, VM/LM. FU with email to jlf0825@mountnittany.org and kbarber@mountnittany.org


07/27/2026 HWilliams - Called 814-231-7000, xfer to biomed - trying to find POC. VM/LM


07/27/2026 HWilliams - Called 814-231-3185, not able to leave VM


07/22/2026 HWilliams - Called 814-231-3185, VM/LM 


07/09/2026 ARoosa - Sent 1st attempt email to Kelly Barber at kbarber@mountnittany.org

  

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 67223748 - SN USO15F0449
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314314
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 181.0 business days
👷
▶
3 Technician Assigned Aug 3, 9:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-08T15:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 265d 21h
🚨 48.0 business days
🔧
Status: Tech On Site by Scout Miller Oct 8, 11:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 66d 1h
⏱️
3x Labor Added Oct 8, 11:47 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 132
✔️
Status: Completed by Scout Miller Oct 8, 8:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 5m, 0m
⏱️
Labor Added Oct 9, 11:20 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 39m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 8, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03419305 Labor Open 2.5 $0.00 Oct 8, 11:47 AM
WL-03419306 Labor Open 2 $275.00 Oct 8, 11:47 AM
WL-03419307 Travel Open 132 $0.00 Oct 8, 11:47 AM
WL-03421354 Labor Open - $38.00 Oct 9, 11:20 AM

Details