Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314316 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Steve Konstalid — 41 Welsh Rd, Lebanon NJ, 08833

Nov 10, 2025 → Oct 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (32 biz days early)
Active: 61 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (Oct 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 15, 2026
167 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Jul 15 → Sep 29, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 9, 2026
8 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 10, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 15 Ready for Release ⏸ Paused 167 —
Jul 15 → Jul 15 Ready for Scheduling ▶ Running 0 0
Jul 15 → Sep 29 Scheduled ▶ Running 53 53
Sep 29 → Sep 29 Entered ▶ Running 0 53
Sep 29 → Oct 9 Scheduled ▶ Running 8 61
Oct 9 → Oct 10 Tech On Site ▶ Running 0 61
Dispatch 0.0d
Holding 167.9d (excluded)
Coordinators 62.5d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
167.9 days
Coordinators
62.5 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 10, 2026 (51 days early)
📅
228.9 days Total Age
⏱️
167.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
60.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 167.9 days stuck in "Ready for Release"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.9d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
62.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/15/2026 YEspino Called 917-626-5542 to speak to Steve to give proposed date of Oct 09. Was able to speak to Steve and he confirmed the 9th. will let Megan know so she can dispatch.


07/15/2026 YEspino Per Responce from Steve he proposed dates of October 9th,23rd, or 30th because he needs a Friday. Will advise planner to try and get a good proposed date to email or call him back to advise.


07/01/2026 ARoosa - Sent 1st attempt email to Steve Konstalid

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
CX50 Uptrade - IP 83211071 - SN SGN1900007
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314316
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 168.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jul 15, 4:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 247d 3h
👷
▶
3 Technician Assigned Jul 15, 4:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-09T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9m
🚨 54.0 business days
🆕
▶
3 Status: Entered Sep 29, 10:44 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-09T18:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Carlos Puebla Oct 9, 2:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 3h
⏱️
6x Labor Added Oct 9, 9:52 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 2.5, 1.75, 40, 60
⏱️
Labor Added Oct 9, 11:21 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 9, 11:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 0.1 business days
⏱️
Labor Added Oct 12, 10:02 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 15, 12:02 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 31m
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 53.5 business days (threshold: 2.0 business days)
Exceeded by 51.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Oct 9, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03422407 Labor Open 1 $0.00 Oct 9, 9:52 PM
WL-03422408 Labor Open 0.5 $0.00 Oct 9, 9:52 PM
WL-03422409 Labor Open 2.5 $275.00 Oct 9, 9:52 PM
WL-03422410 Labor Open 1.75 $0.00 Oct 9, 9:52 PM
WL-03422411 Travel Open 40 $0.00 Oct 9, 9:52 PM
WL-03422412 Travel Open 60 $0.00 Oct 9, 9:52 PM
WL-03422505 Labor Open 1 $0.00 Oct 9, 11:21 PM
WL-03423907 Labor Open - $38.00 Oct 12, 10:02 AM

Details