📍 Steve Konstalid — 41 Welsh Rd, Lebanon NJ, 08833
Nov 10, 2025 → Present
🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 22 biz days
Paused: 167 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 15, 2026
167 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jul 15 → Aug 15, 2026
22 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 10, 2025Today
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jul 15
Ready for Release
⏸ Paused
167
—
Jul 15 → Jul 15
Ready for Scheduling
▶ Running
0
0
Jul 15 → Aug 15
Scheduled
▶ Running
22
22
Dispatch0.0d
Holding167.9d (excluded)
Coordinators0.0d
On Track
Dispatch
0.0 days
Holding(excluded from total)
167.9 days
Coordinators
0.0 days
Created: Nov 10, 2025
Due: Nov 30, 2026 (107 days left)
📅
189.9 daysTotal Age
⏱️
167.9d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay167.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.9d
Ready for Scheduling
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/15/2026 YEspino Called 917-626-5542 to speak to Steve to give proposed date of Oct 09. Was able to speak to Steve and he confirmed the 9th. will let Megan know so she can dispatch.
07/15/2026 YEspino Per Responce from Steve he proposed dates of October 9th,23rd, or 30th because he needs a Friday. Will advise planner to try and get a good proposed date to email or call him back to advise.
07/01/2026 ARoosa - Sent 1st attempt email to Steve Konstalid
⚠️Problem Description
CX50 Uptrade - IP 83211071 - SN SGN1900007
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jul 15, 2026
07/15/2026 YEspino Called 917-626-5542 to speak to Steve to give proposed date of Oct 09. Was able to speak to Steve and he confirmed the 9th. will let Megan know so she can dispatch.
📧
Email
Completed Jul 1, 2026
07/01/2026 ARoosa - Sent 1st attempt email to Steve Konstalid