Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314318 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Children’s Cardiology – Woodbridge — 14349 Gideon Dr, Woodbridge VA, 22192

Nov 10, 2025 → Jul 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (50 biz days early)
Active: 35 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Jul 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 29, 2026
136 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
May 29 → Jul 21, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 29 Ready for Release ⏸ Paused 136 —
May 29 → Jul 21 Scheduled ▶ Running 35 35
Jul 21 → Jul 21 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Holding 136.9d (excluded)
Coordinators 36.0d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
136.9 days
Coordinators
36.0 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 21, 2026 (71 days early)
📅
171.9 days Total Age
⏱️
136.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 136.9 days stuck in "Ready for Release"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
136.9d
Scheduled
36.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 ARuby - Sent reminder email to Farrah Akhtar farrah.akhtar@inova.org


05/29/2026 ARuby - Rcvd email from Farrah Akhtar 703.573.0504 farrah.akhtar@inova.org advising this device is located at Inova Children’s Cardiology – Woodbridge. 14349 Gideon Dr Woodbridge, VA 22192. She confirmed 7/21 @12p. Dispatching to Allan Klus

05/27/2026 Rbailey - Called 703.573.0504 NA Unable to leave a VM. Resending email for Visibility


05/19/2026 ARuby - First contact email to Farrah Akhtar 703.573.0504 farrah.akhtar@inova.org proposed 7/21 @ 12p & 8/21 @ 9:30a

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5C Ultrasound System - IP 70249799 - SN USO16C0833
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314318
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 137.0 business days
👷
▶
3 Technician Assigned May 29, 10:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-21T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 199d 21h
🚨 36.0 business days
⏱️
Labor Added Jul 21, 10:28 AM
Type: Labor
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Jul 21, 12:11 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
Travel Added Jul 21, 12:32 PM
Type: Travel
Status: Open
Qty: 52
⏱️
▶
2 Labor Added Jul 21, 1:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
🚗
▶
2 Status: Tech Off Site Jul 21, 3:34 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Jul 22, 8:54 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 23, 11:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 34m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 21, 12:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03301088 Labor Open 1 $0.00 Jul 21, 10:28 AM
WL-03301245 Labor Open 1.5 $0.00 Jul 21, 12:12 PM
WL-03301275 Travel Open 52 $0.00 Jul 21, 12:32 PM
WL-03301328 Labor Open 1.5 $275.00 Jul 21, 1:25 PM
WL-03303787 Labor Open - $38.00 Jul 22, 8:54 PM

Details