Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314323 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 10, 2025 → Nov 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 13)
✓ SLA Met (48d early)
Dispatch 0.0d
Holding 0.4d (excluded)
Coordinators 1.5d
Field Work 4.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.4 days
Coordinators
1.5 days
Field Work
4.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 10, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
5.3 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.4d
Scheduled
1.5d / 2.0d SLA
Tech On Site
2.6d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/10/2025 ALuman - dispatch to Derick Velazquez for SN 100043392 located at US Med Orlando
🔧 Work Performed
FCO69 IMPLEMENTED
🔍 Technician Findings
FCO69 IMPLEMENTED
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 10, 11:38 AM
Work Order: WO-01314323
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 10, 11:48 AM
From: Entered
To: Ready for Release
Duration in Previous: 10m
📅
▶
3 Dispatch Scheduled Nov 10, 2:59 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 3h 10m
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman Nov 10, 3:07 PM
Scheduled For: 2025-11-12T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Nov 11, 2:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 11m
⏳ 3.0 business days
✔️
Status: Completed by Derick Velazquez Nov 13, 3:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 0h
⏱️
5x Labor Added Nov 14, 1:19 AM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 56
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Nov 16, 10:05 PM
From: Completed
To: Closed
Duration in Previous: 3d 6h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:05 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
🚨 81.0 business days
🧾
Invoice Created Mar 13, 5:05 PM
Invoice Number: SM-247257

Bottlenecks

Tech On Site
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 12, 8:00 AM
Created
Nov 10, 11:38 AM
Invoice #
SM-247257

Work Details (6)

Name Type Status Qty Amount Date
WL-03007113 Labor Open 1 $0.00 Nov 14, 1:19 AM
WL-03007114 Labor Open 2 $95.00 Nov 14, 1:19 AM
WL-03007115 Labor Open 1 $155.00 Nov 14, 1:19 AM
WL-03007116 Travel Open 56 $0.00 Nov 14, 1:19 AM
WL-03007117 Travel Open 56 $0.00 Nov 14, 1:19 AM
WL-03011001 Labor Open 0.016666666666667 $38.00 Nov 18, 11:05 AM

Details