Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314386 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Rush University Medical Center — 711 S Paulina Avenue 60612, Chicago IL, 60612

Nov 10, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
⚠ 178 biz days overdue
Active: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
189d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Aug 14, 2026
189 business days (counted)
Running total: 189 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Nov 10 Scheduled ▶ Running 0 0
Nov 10 → Aug 14 Ready for Scheduling ▶ Running 189 189
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Nov 10, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
189.5 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 276 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/10/2025 1315 LM w/Lisa re NAR

Timeline

📋
▶
2 Work Order Created Nov 10, 2:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 12, 9:00 AM
Created
Nov 10, 2:47 PM
Invoice #
N/A

Details