Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314403 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 Publix Store 1046 — 127 South State Road 7, Wellington FL, 33414

Nov 10, 2025 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 65 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸65d
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Feb 18, 2026
65 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Nov 10, 2025 Completed: Feb 23, 2026
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0 / 4
Nov 10 → Nov 10 L2 Screening ▶ Running 0 0 / 4
Nov 10 → Feb 18 Awaiting Parts ⏸ Paused 65 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 4
Feb 18 → Feb 23 Scheduled ▶ Running 3 3 / 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Material Management 65.4d
Coordinators 3.5d
Field Work 1.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
65.4 days
Over SLA
Coordinators
3.5 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.0 days
Created: Nov 10, 2025 Due: Nov 14, 2025 Completed: Feb 24, 2026 (101 days late)
📅
69.0 days Total Age
⏱️
65.4d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
68.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay 65.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 68.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
65.4d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 AJinerson - WO released past the SLA (on 2/18). No chance of meeting SLA with parts shipping out. WO created before 2026, site now has PM due. Canceling WO-01331296 and making this WO into repair/PM.


871-0001-02R IS OUT OF STOCK 11/11/2025 JJ

🔧 Work Performed
Replaced the AD Monitor PM Service
🔍 Technician Findings
Working kiosk but AD Monitor lamp out
⚠️ Problem Description
Tech will be shipped replacement advertisement monitor. Tech will replace and restore functionality. Resolution settings 1440×900 / 60HZ top 800×600 / 60HZ bottom Use this password to access the kiosk: E2ZPGH@* If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Merge KMY Kiosk

Timeline

📋
▶
2 Work Order Created Nov 10, 3:19 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 10, 3:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 22m
🚨 66.0 business days
📅
Status: Ready for Scheduling by Robert Cox Feb 18, 2:58 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 99d 23h
👷
▶
3 Technician Assigned Feb 18, 3:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-23T14:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 43m
📦
▶
2 Parts Requested Feb 18, 4:11 PM
Parts Requested → 3x Parts Added
🔩
3x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Rob Rivera Feb 23, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
✔️
Status: Completed by Rob Rivera Feb 23, 1:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 23m
⏱️
3x Labor Added Feb 23, 1:30 PM
Type: Labor, Travel
Status: Open
Qty: 2, 34, 1.5
🏁
Status: Closed by Rob Rivera Feb 23, 11:24 PM
From: Completed
To: Closed
Duration in Previous: 10h 1m
⏳ 4.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 5:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 6h
📨
Status: Invoice Pending by Hannah Shaw Mar 2, 5:48 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 3, 1:12 PM
Invoice Number: SM-255293

Bottlenecks

Awaiting Parts
Duration: 65.4 business days (threshold: 3.0 business days)
Exceeded by 62.4 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📦
Parts Order 00085052
Closed
📦
Parts Order 00090651
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 23, 9:00 AM
Created
Nov 10, 3:19 PM
Invoice #
SM-255293

Work Details (6)

Name Type Status Qty Amount Date
WL-03110759 Parts Open 1 $0.00 Feb 18, 4:11 PM
WL-03110760 Parts Open 1 $0.00 Feb 18, 4:11 PM
WL-03110761 Expenses Open 1 $0.00 Feb 18, 4:11 PM
WL-03116224 Labor Open 2 $0.00 Feb 23, 1:30 PM
WL-03116225 Travel Open 34 $0.00 Feb 23, 1:30 PM
WL-03116226 Labor Open 1.5 $0.00 Feb 23, 1:30 PM

Details