Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314468 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Nov 11, 2025 → Dec 16, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Dec 17)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (26d late)
Dispatch 0.0d
Material Management 2.8d
Coordinators 24.0d
Field Work 1.5d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.8 days
Coordinators
24.0 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
3.0 days
Over SLA
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Dec 17, 2025 (28 days late)
📅
26.2 days Total Age
⏱️
18.2d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
21.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 18.2 days stuck in "Reschedule"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Awaiting Parts
2.8d / 3.0d SLA
Reschedule
18.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
3.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.18.25 hshaw - chat JJohnson how to bill .

12/16 - JArmas - BioMed has replaced part and returned bed to service.

11.19.25 PO is received

🔧 Work Performed
Billed for part only calf support lock - 146628S Calf support was installed
🔍 Technician Findings
Lock broken needs new stir up lock
⚠️ Problem Description
Stirrups loose, will not lock. Right stirrup very bad
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Nov 11, 8:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 11, 10:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 40m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 13, 2:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-17T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Justin Armas Nov 17, 2:44 PM
Scheduled For: 2025-11-17T22:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Nov 17, 2:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 0h
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 18, 4:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Justin Armas
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1d 2h
⏳ 2.9 business days
🔩
▶
2 2x Parts Added Nov 20, 11:13 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 6h
🚨 18.1 business days
✔️
Status: Completed by Justin Armas Dec 16, 8:39 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 25d 21h, 0m
⏳ 2.4 business days
💵
Status: Billing Review by Hannah Shaw Dec 18, 11:02 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 14h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 22, 4:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 23, 8:00 AM
Invoice Number: SM-249774

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Reschedule
Duration: 18.2 business days (threshold: 2.0 business days)
Exceeded by 16.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

📦
Parts Order 00085528
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Nov 11, 8:25 AM
Invoice #
SM-249774

Work Details (2)

Name Type Status Qty Amount Date
WL-03015766 Parts Open 1 $1,580.77 Nov 20, 11:13 PM
WL-03015767 Expenses Open 1 $0.00 Nov 20, 11:13 PM

Details