Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314470 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Nov 11, 2025 → Jan 16, 2026

✅ Completed
P5 5 business days from creation
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Jan 16)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed (46d late)
Dispatch 0.0d
Material Management 10.3d
Coordinators 42.0d
Field Work 1.6d
Billing 9.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.3 days
Over SLA
Coordinators
42.0 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
9.5 days
Over SLA
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Jan 16, 2026 (58 days late)
📅
49.0 days Total Age
⏱️
11.8d in Reschedule Longest Stage
🔄
17 transitions Status Changes
⚠️
42.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 11.8 days stuck in "Reschedule"
⏱️
Total Delay 42.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
12.7d / 0.5d SLA
Scheduled
17.4d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Awaiting Parts
10.3d / 3.0d SLA
Reschedule
11.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Billing Review
5.7d / 2.0d SLA
WO Correction Needed
3.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29 JJ: Pls make billing amount match 2nd PO received.

1.27.26 hshaw - waiting for revised PO.

1.19.26 hshaw - chat tech if he has the PO request. GE PO amounts are short

1/5/26 CDempsey- wo being transferred back to Nick's tech.

12/29/25 CDempsey- Tyler was not permitted into the facility due to credentialing.

12/17/25 CDempsey- Tyler Bollman flying to Utah. Will be onsite on Monday Dec 29th.

11.19.25 PO is received

1/22/26 FLemos PO is being reworked by GE to reflect the proper EMSAR markup on parts. After speaking with Jennifer Johnson EMSAR will waive the labor costs for this work order to help maintain a good relationship with GE.

🔧 Work Performed
Date cable - P379U26D PCBA - M0533901S Above work was previously done by another tech and did not succeed. Fernando Lemos Trouble Shot the bed on service mode, evaluating and eliminating possibility of electrical cable issues. troubleshot the software in service mode and determined that the nurse call phono cable socket and nurse call toggle had been disabled. re assembled PCBA and main board boxes. Enabled both functions and tested bed. Bed has been restored to full functionality
🔍 Technician Findings
Needs new cable or PCBA -------------------------------------------------------- Above previously evaluated by another tech. Fernando Lemos found that: the software in service mode was disabled for the nurse call phono cable socket and nurse call toggle.
⚠️ Problem Description
nurse call not functioning, suspect bad cable or nurse call pcb
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 11, 8:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 11, 10:07 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 13, 2:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-17T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Justin Armas Nov 17, 2:43 PM
Scheduled For: 2025-11-17T21:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Nov 17, 2:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 0h
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 18, 4:48 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Justin Armas
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1d 1h
🚨 10.9 business days
🔩
▶
2 3x Parts Added Dec 2, 12:51 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 20h
🚨 12.0 business days
🗓️
▶
3 Status: Scheduled Dec 17, 12:54 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Craig Dempsey
Scheduled For: 2025-12-29T18:00:00.000+0000
👷
Technician Assigned by Craig Dempsey
Technician: Tyler Bollman
💵
Expenses Added Dec 17, 1:10 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🆕
▶
3 Status: Entered Dec 29, 9:31 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-29T18:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
2 Status: Entered Jan 5, 1:30 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Fernando Lemos
🚨 10.0 business days
⏱️
2x Labor Added Jan 16, 1:21 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 64
⏱️
▶
2 Labor Added Jan 16, 3:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned
To: Completed
Duration in Previous: 11d 1h
🏁
Status: Closed by Fernando Lemos Jan 16, 3:39 PM
From: Completed
To: Closed
Duration in Previous: 17m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Jan 19, 11:38 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 19h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jan 21, 12:39 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 1h
⏳ 4.0 business days
🏁
Status: Closed by Fernando Lemos Jan 26, 5:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 5h
💵
Status: Billing Review by Hannah Shaw Jan 27, 1:03 PM
From: Closed
To: Billing Review
Duration in Previous: 19h 19m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 29, 3:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Jan 30, 8:00 AM
Invoice Number: SM-252543

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Awaiting Parts
Duration: 10.3 business days (threshold: 3.0 business days)
Exceeded by 7.3 business days
Reschedule
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Billing Review
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Billing Review
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📦
Parts Order 00085527
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Nov 11, 8:27 AM
Invoice #
SM-252543

Work Details (7)

Name Type Status Qty Amount Date
WL-03023600 Parts Open 1 $579.70 Dec 2, 12:51 PM
WL-03023601 Parts Open 1 $241.05 Dec 2, 12:51 PM
WL-03023602 Expenses Open 1 $0.00 Dec 2, 12:51 PM
WL-03040592 Expenses Open 1 $0.00 Dec 17, 1:10 PM
WL-03068054 Labor Open 1.5 $0.00 Jan 16, 1:21 PM
WL-03068055 Travel Open 64 $0.00 Jan 16, 1:21 PM
WL-03068326 Labor Open 2.5 $237.50 Jan 16, 3:21 PM

Details