Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314490 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 11, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 9, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met (22d early)
Dispatch 0.7d
Coordinators 4.5d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Nov 11, 2025 Due: Dec 9, 2025 Completed: Nov 17, 2025 (22 days early)
📅
5.0 days Total Age
⏱️
4.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 4.5 days stuck in "Assigned"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Assigned
4.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
2 Work Order Created Nov 11, 9:16 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Nov 11, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5h 33m
⚠️ 5.0 business days
✔️
▶
2 Status: Completed Nov 17, 11:00 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Kim Pearson
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Tami Dawe Nov 18, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 1m
📨
▶
2 Status: Invoice Pending Nov 18, 11:42 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:16 PM
Invoice Number: SM-246831

Bottlenecks

Entered
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 11, 9:16 AM
Invoice #
SM-246831

Work Details (1)

Name Type Status Qty Amount Date
WL-03002983 Parts Open 1 $603.50 Nov 11, 9:16 AM

Details