Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314536 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Nov 11, 2025 → Jan 17, 2026

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Jan 17)
✗ SLA Missed (50d late)
Dispatch 0.0d
Coordinators 49.9d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.9 days
Over SLA
Billing
0.8 days
Created: Nov 11, 2025 Due: Dec 31, 2026 Completed: Jan 17, 2026 (348 days early)
📅
48.9 days Total Age
⏱️
48.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
49.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 48.0 days stuck in "Scheduled"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
48.0d / 2.0d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 11/11/25 1126 AF avail; LM w/Julian re cnfm; 11/12/25 0805 Julian cnfm; ack cnfm, LM w/AF; 1006 AF ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 11, 11:44 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 12, 10:23 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 37m
🚨 44.0 business days
⏱️
9x Labor Added Jan 12, 4:29 PM
Type: Labor, Expenses
Status: Open
Qty: 10.5
⏳ 1.9 business days
⏱️
▶
2 3x Labor Added Jan 13, 8:52 PM
3x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Jan 14, 4:33 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 8
⏳ 2.9 business days
⏱️
5x Labor Added Jan 16, 4:08 PM
Type: Labor
Status: Open
Qty: 1, 8, 4
💵
2x Expenses Added Jan 16, 4:19 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 16, 4:33 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 0.9 business days
⏱️
▶
2 Labor Added Jan 17, 5:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 66d 7h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 9m
🧾
▶
2 Invoice Created Jan 22, 5:59 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 22m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Jan 13, 8:00 AM
Created
Nov 11, 11:44 AM
Invoice #
SM-251911

Work Details (32)

Name Type Status Qty Amount Date
WL-03062088 Labor Open 10.5 $420.00 Jan 12, 4:29 PM
WL-03062089 Expenses Open 1 $600.67 Jan 12, 4:29 PM
WL-03062090 Expenses Open 1 $100.34 Jan 12, 4:29 PM
WL-03062091 Expenses Open 1 $68.00 Jan 12, 4:29 PM
WL-03062092 Expenses Open 1 $424.49 Jan 12, 4:29 PM
WL-03062093 Expenses Open 1 $41.41 Jan 12, 4:29 PM
WL-03062094 Expenses Open 1 $68.00 Jan 12, 4:29 PM
WL-03062095 Expenses Open 1 $60.52 Jan 12, 4:29 PM
WL-03062096 Expenses Open 1 $424.49 Jan 12, 4:29 PM
WL-03064056 Labor Open 1 $40.00 Jan 13, 8:52 PM
WL-03064057 Labor Open 8 $830.00 Jan 13, 8:52 PM
WL-03064058 Labor Open 1 $40.00 Jan 13, 8:52 PM
WL-03064064 Expenses Open 1 $41.76 Jan 13, 8:57 PM
WL-03064065 Expenses Open 1 $68.00 Jan 13, 8:57 PM
WL-03064066 Expenses Open 1 $43.72 Jan 13, 8:57 PM
WL-03064067 Expenses Open 1 $424.49 Jan 13, 8:57 PM
WL-03065112 Labor Open 1 $40.00 Jan 14, 4:33 PM
WL-03065113 Labor Open 8 $830.00 Jan 14, 4:33 PM
WL-03065114 Labor Open 1 $40.00 Jan 14, 4:33 PM
WL-03065115 Expenses Open 1 $44.71 Jan 14, 4:34 PM
WL-03065116 Expenses Open 1 $68.00 Jan 14, 4:34 PM
WL-03065117 Expenses Open 1 $63.19 Jan 14, 4:34 PM
WL-03065118 Expenses Open 1 $285.09 Jan 14, 4:34 PM
WL-03068496 Labor Open 1 $40.00 Jan 16, 4:08 PM
WL-03068497 Labor Open 8 $830.00 Jan 16, 4:08 PM
WL-03068498 Labor Open 1 $40.00 Jan 16, 4:08 PM
WL-03068499 Labor Open 1 $40.00 Jan 16, 4:08 PM
WL-03068500 Labor Open 4 $830.00 Jan 16, 4:08 PM
WL-03068522 Expenses Open 1 $68.00 Jan 16, 4:19 PM
WL-03068521 Expenses Open 1 $42.81 Jan 16, 4:19 PM
WL-03068545 Labor Open 0.5 $20.00 Jan 16, 4:33 PM
WL-03069383 Labor Open 10 $400.00 Jan 17, 5:54 PM

Details