Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314592 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 11, 2025 → Dec 2, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Dec 2)
⏸ 20d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 15.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Dec 2, 2025 (13 days late)
📅
15.6 days Total Age
⏱️
15.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
12.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Nov 11, 2025
Visit 2 Dec 2, 2025

AI Analysis

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Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assess and troubleshoot stretcher.
🔍 Technician Findings
The stretcher would not steer correctly.
⚠️ Problem Description
The stretcher would not steer correctly. Alston, Ray-Anthony
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Nov 11, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 11, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
📦
▶
2 Parts Requested Nov 11, 6:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ray-Anthony Alston
From: Assigned
To: Awaiting Parts
Duration in Previous: 4h 2m
⏱️
Labor Added Nov 11, 6:51 PM
Type: Labor
Status: Open
Qty: 1
🚨 15.6 business days
🔩
▶
4 2x Parts Added Dec 2, 5:14 PM
2x Parts Added → Status: Reschedule → 3x Labor Added → Status: Completed
🔄
Status: Reschedule by Ray-Anthony Alston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 22h
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 23.8
✔️
Status: Completed by Ray-Anthony Alston
From: Reschedule
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Ray-Anthony Alston Dec 2, 5:19 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
3 Status: Ready to Bill Dec 3, 12:32 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 5, 6:00 PM
Invoice Number: SM-248061

Bottlenecks

Assigned
Duration: 4.0 business hours (threshold: 4.0 business hours)
Exceeded by 0.0 business hours
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📦
Parts Order 00085131
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 11, 1:56 PM
Invoice #
SM-248061

Work Details (6)

Name Type Status Qty Amount Date
WL-03003933 Labor Open 1 $0.00 Nov 11, 6:51 PM
WL-03023934 Parts Open 1 $0.00 Dec 2, 5:14 PM
WL-03023935 Expenses Open 1 $0.00 Dec 2, 5:14 PM
WL-03023943 Labor Open 1 $0.00 Dec 2, 5:17 PM
WL-03023944 Labor Open 1.5 $0.00 Dec 2, 5:17 PM
WL-03023945 Travel Open 23.8 $0.00 Dec 2, 5:17 PM

Details