Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314593 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Nov 11, 2025 → Nov 14, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 18, 2025
🕐 Clock stopped: Completed (Nov 15)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 3.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Billing
0.1 days
Created: Nov 11, 2025 Due: Nov 18, 2025 Completed: Nov 15, 2025 (3 days early)
📅
3.6 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler Motor on bed.
🔍 Technician Findings
Head of bed is not working.
⚠️ Problem Description
Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 11, 1:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 11, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Nov 14, 7:10 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 4h, 0m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 11:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
2 Status: Invoice Pending Nov 17, 12:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246762

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Nov 11, 1:57 PM
Invoice #
SM-246762

Work Details (4)

Name Type Status Qty Amount Date
WL-03008264 Labor Open 1 $0.00 Nov 14, 7:10 PM
WL-03008265 Labor Open 2 $0.00 Nov 14, 7:10 PM
WL-03008266 Travel Open 23.8 $0.00 Nov 14, 7:10 PM
WL-03008267 Parts Open 1 $0.00 Nov 14, 7:10 PM

Details