📍 Cut Off Center — 6600 Belgrade St, New Orleans LA, 70131
Nov 11, 2025 → Nov 12, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
1d
▶ Clock Running
Status: Created
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Nov 11, 2025Completed: Nov 12, 2025
Business Days Used1 / 4
04d budget
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 11 → Nov 12
Created
▶ Running
1
1 / 4
Nov 12 → Nov 12
Assigned
▶ Running
0
1 / 4
Dispatch1.0d
Field Work0.0d
Billing156.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Field Work
0.0 days
Billing
156.2 days
Over SLA
Created: Nov 11, 2025
Due: Nov 17, 2025
Completed: Nov 12, 2025 (5 days early)
📅
1.0 daysTotal Age
⏱️
154.2d in Invoice PendingLongest Stage
🔄
5 transitionsStatus Changes
⚠️
154.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay154.2 days stuck in "Invoice Pending"
⏱️
Total Delay154.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
154.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Closing after multiple attempts to contact customer with no response. Left multiple voice mails, nobody called back.
🔍Technician Findings
Closing after multiple attempts to contact customer with no response. Left multiple voice mails, nobody called back.
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: 4J*9A42G
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**