Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314601 ↗ ServiceMax

HIGI LLC • Connectivity • P4

📍 Wegmans 146 — 11950 Hopper Street, Reston VA, 20191

Nov 11, 2025 → Nov 12, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 17, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
1d
▶ Clock Running
Status: Created
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Nov 11, 2025 Completed: Nov 12, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 12 Created ▶ Running 1 1 / 4
Nov 12 → Nov 12 Assigned ▶ Running 0 1 / 4
Dispatch 1.0d
Field Work 0.0d
Billing 156.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Field Work
0.0 days
Billing
156.2 days
Over SLA
Created: Nov 11, 2025 Due: Nov 17, 2025 Completed: Nov 12, 2025 (5 days early)
📅
1.0 days Total Age
⏱️
154.2d in Invoice Pending Longest Stage
🔄
5 transitions Status Changes
⚠️
154.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 154.2 days stuck in "Invoice Pending"
⏱️
Total Delay 154.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
154.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Showing online in portal. 106191 CSA-2016106071 11950 Hopper Street Reston VA 20191 Wegmans 146 7036212400 Wegmans, Wegmans, Wegmans Retail Yes Yes Deployed Error 11/12/2025 3:16:56 pm -05:00
🔍 Technician Findings
Showing online in portal. 106191 CSA-2016106071 11950 Hopper Street Reston VA 20191 Wegmans 146 7036212400 Wegmans, Wegmans, Wegmans Retail Yes Yes Deployed Error 11/12/2025 3:16:56 pm -05:00
⚠️ Problem Description
Please order key and give to pharmacy after service is complete*** Use this password to access the kiosk: 4Z6FX9!% If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Nov 11, 2:10 PM
Work Order: WO-01314601
Type: Connectivity
Priority: P4
⏳ 1.0 business days
👷
▶
3 Technician Assigned Nov 12, 3:21 PM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Kimberly Hardison
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 1d 1h, 0m
🏁
Status: Closed by Kimberly Hardison
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 0m
💰
Status: Invoiced by Timothy Amburgey Nov 14, 8:47 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 23h 23m, 0m
🚨 154.0 business days
💰
▶
2 Status: Invoiced Jun 29, 9:12 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246660

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 154.2 business days (threshold: 2.0 business days)
Exceeded by 152.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Connectivity
Branch
N/A
Technician
Level 1 Support
Scheduled
N/A
Created
Nov 11, 2:10 PM
Invoice #
SM-246660

Details