Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314613 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Nov 11, 2025 → Nov 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 15)
✓ SLA Met (46d early)
Dispatch 0.1d
Coordinators 0.1d
Field Work 3.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.1 days
Field Work
3.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 11, 2025 Due: Dec 31, 2025 Completed: Nov 15, 2025 (46 days early)
📅
3.6 days Total Age
⏱️
3.4d in Tech On Site Longest Stage
🔄
7 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 14, 2025
Visit 4 Nov 15, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.4 days stuck in "Tech On Site"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
3.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 RArnold -Dispatching to Carlos for SN#100373092, 100418098 & MX0000250 located at US MED in Allendale NJ

🔧 Work Performed
Implemented FCO 69 on four V 60 's and completed tests and verification on the devices.
🔍 Technician Findings
Implemented FCO 69 on four V 60 's and completed tests and verification on the devices.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 11, 2:33 PM
Work Order: WO-01314613
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 11, 2:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 24m
🔧
Status: Tech On Site by Carlos Puebla Nov 11, 3:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35m
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Nov 14, 8:55 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.25
⏱️
Labor Added Nov 15, 12:15 AM
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
3 Labor Added Nov 15, 12:36 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 3d 9h
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 9:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 8h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:36 PM
Invoice Number: SM-247271

Bottlenecks

Tech On Site
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Nov 11, 8:00 AM
Created
Nov 11, 2:33 PM
Invoice #
SM-247271

Work Details (9)

Name Type Status Qty Amount Date
WL-03008465 Labor Open 2.5 $285.00 Nov 14, 8:55 PM
WL-03008466 Labor Open 0.25 $465.00 Nov 14, 8:55 PM
WL-03008467 Travel Open 5 $0.00 Nov 14, 8:55 PM
WL-03008468 Labor Open 1 $95.00 Nov 14, 8:59 PM
WL-03008469 Labor Open 0.25 $155.00 Nov 14, 8:59 PM
WL-03008470 Travel Open 5 $0.00 Nov 14, 8:59 PM
WL-03008707 Labor Open 1.5 $0.00 Nov 15, 12:15 AM
WL-03008708 Labor Open 0.25 $0.00 Nov 15, 12:36 AM
WL-03010910 Labor Open 0.016666666666667 $152.00 Nov 18, 9:22 AM

Details