Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314636 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 11, 2025 → Nov 19, 2025

✅ Completed
PC Per client agreement
Target: Dec 9, 2025
🕐 Clock stopped: Completed (Nov 19)
✓ SLA Met (20d early)
Dispatch 0.0d
Coordinators 6.4d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Billing
0.8 days
Created: Nov 11, 2025 Due: Dec 9, 2025 Completed: Nov 19, 2025 (20 days early)
📅
6.4 days Total Age
⏱️
6.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 6.4 days stuck in "Assigned"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.4d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 300 PUMP MODULE

Timeline

📋
▶
4 Work Order Created Nov 11, 3:25 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3m
⚠️ 7.0 business days
✔️
Status: Completed by Kim Pearson Nov 19, 1:12 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 21h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 20, 9:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 25m
📨
▶
2 Status: Invoice Pending Nov 20, 3:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 21, 12:32 PM
Invoice Number: SM-247103

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 11, 3:25 PM
Invoice #
SM-247103

Work Details (1)

Name Type Status Qty Amount Date
WL-03003555 Parts Open 1 $905.50 Nov 11, 3:28 PM

Details