Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314655 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Publix 766 — 251 Miracle Strip Parkway Se, Fort Walton Beach FL, 32549

Nov 11, 2025 → Nov 17, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 17, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met
Dispatch 0.0d
Material Management 1.3d
Coordinators 4.1d
Field Work 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
4.1 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Nov 11, 2025 Due: Nov 17, 2025 Completed: Nov 17, 2025 (on time)
📅
4.4 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
2.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed fan fro old PC into new PC. Cooling fan is functioning. Changed PC. Calibrated BP and scale. Verified connection to WiF. Changed scale box. Recalibrated scale. Verified correct operation of kiosk
🔍 Technician Findings
Kiosk is doing BP measurements but not weight scale measurements. New computer cooling fan not installed.
⚠️ Problem Description
Tech will be sent a PC for replacement. Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts. Tech will be sent a loadcell and Scale box Tech must replace all parts and restore functionality. Use this password to access the kiosk: EP6#23YP If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Higi Station with 3G installed

Timeline

📋
▶
2 Work Order Created Nov 11, 4:10 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 11, 4:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
📅
Status: Ready for Scheduling by Jacob Jones Nov 12, 9:59 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17h 40m
👷
▶
3 Technician Assigned Nov 12, 12:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 47m, 0m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-11-17T14:00:00.000+0000, 2025-11-17T13:00:00.000+0000
🔩
5x Parts Added Nov 12, 1:52 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
2x Labor Added Nov 17, 10:09 AM
Type: Labor, Travel
Status: Open
Qty: 1.25
🔧
Status: Tech On Site by Craig Walker Nov 17, 10:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
⏱️
▶
2 Labor Added Nov 17, 11:47 AM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 1h 4m
🏁
Status: Closed by Craig Walker Nov 17, 12:09 PM
From: Completed
To: Closed
Duration in Previous: 20m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 4m
📨
▶
2 Status: Invoice Pending Nov 18, 11:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
📦
Parts Requested Nov 19, 3:19 PM
Order: 00085572
Status: Closed
⏳ 3.0 business days
🧾
Invoice Created Nov 23, 7:18 PM
Invoice Number: SM-246829

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

📦
Parts Order 00085111
Closed
📦
Parts Order 00085572
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
Nov 17, 9:00 AM
Created
Nov 11, 4:10 PM
Invoice #
SM-246829

Work Details (8)

Name Type Status Qty Amount Date
WL-03004676 Parts Open 1 $0.00 Nov 12, 1:52 PM
WL-03004677 Parts Open 1 $0.00 Nov 12, 1:52 PM
WL-03004678 Parts Open 1 $0.00 Nov 12, 1:52 PM
WL-03004679 Parts Open 1 $0.00 Nov 12, 1:52 PM
WL-03004680 Expenses Open 1 $0.00 Nov 12, 1:52 PM
WL-03009699 Labor Open 1.25 $0.00 Nov 17, 10:09 AM
WL-03009700 Travel Open 25 $0.00 Nov 17, 10:09 AM
WL-03009799 Labor Open 1.75 $0.00 Nov 17, 11:47 AM

Details