Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314713 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 12, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 10, 2025
✗ SLA Missed (166 biz days late)
Active: 184 biz days
🕐 Clock stopped: Canceled (Aug 10, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
184d
▶ Clock Running
Status: Assigned
Nov 12 → Aug 10, 2026
184 business days (counted)
Running total: 184 of ? biz days used
Created: Nov 12, 2025 Canceled: Aug 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Aug 10 Assigned ▶ Running 184 184
Dispatch 0.0d
Coordinators 185.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
185.0 days
Over SLA
Created: Nov 12, 2025 Due: Dec 10, 2025 Completed: Aug 10, 2026 (242 days late)
📅
185.0 days Total Age
⏱️
185.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
184.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 276 days old
🚨
Primary Delay 185.0 days stuck in "Assigned"
⏱️
Total Delay 184.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
185.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
pump scrapped
📄 Description
EXCH.DS 202 PUMP 1 PHASE W/W MOTOR

Timeline

📋
▶
4 Work Order Created Nov 12, 9:13 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 185.0 business days
🚫
Status: Canceled by Tami Dawe Aug 10, 1:15 PM
From: Assigned
To: Canceled
Duration in Previous: 271d 3h

Bottlenecks

Assigned
Duration: 185.0 business days (threshold: 4.0 business hours)
Exceeded by 184.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 12, 9:13 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03004276 Parts Open 1 $619.00 Nov 12, 9:13 AM

Details