Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467
Nov 12, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 12 → Nov 12 | Created | ▶ Running | 0 | 0 |
| Nov 12 → Nov 25 | Ready for Scheduling | ▶ Running | 9 | 9 |
| Nov 25 → Dec 19 | Scheduled | ▶ Running | 16 | 25 |
| Dec 19 → Dec 19 | Entered | ▶ Running | 0 | 25 |
| Dec 19 → Aug 16 | Ready for Scheduling | ▶ Running | 163 | 188 |
07/16/2026 DMalloy - Following Up with FSE Israel regarding the parts order for this device.
07/01/2026 DMalloy - FSE Israel emailed customer advising "I ordered parts but unfortunately the part arrived damaged and will have to order additional parts. I will return next week to continue service"
jalowtan@montefiore.org
05/21/2026 ARoosa - Sent fu email to Jacob atjalowtan@montefiore.org to see if he can provide us with an update on device.
04/27/2026 MHamersley - called 646-957-5020, spoke to Jacob, he is waiting for Supervisor approval for 2nd set of valves (they recd 1 set) he will reply tomorrow to email w/ update (Fady sent email, 03/25/26 requesting update, to Jacob Lowtan: jalowtan@montefiore.org)
04/14/2026 DMalloy - Last device on this case needs to be repaired. H283903850284 - Repair WO WO-13889058 canceled. Will reach out to the site to see if the device still requires the repair and remediation.
03/04/2026 RArnold- Last device on this case needs to be repaired. Still need PO from customer.
02/26/2026 RArnold- Last device on this case needs to be repaired. Still need PO from customer.
01/27/2026 RArnold- Last device on this case needs to be repaired. Still need PO from customer.
12/19/2025 RArnold -Removed form Israel. Parts have been transferred
11/25/2025 RArnold - Dispatching to Israel for parts
11/12/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244970) -Follow up notes - Needs follow up work. Please create follow up EWO for WO-13888989.
-Previous notes -
11/10/2025 RArnold - Called (646) 957-5020 for Jacob. Let him know there is a parts delay.
11/05/2025 RArnold - Called Jacob to discuss scheduling an an additional device he has on site. Dispatching to Israel for 11/10.
11/05/2025 RArnold- Inbound call from Jacob Lowtan. He had some questions about the recall as Liza put him as the point Tech for this. Looping him into the email and he will contact me when he locates the 2 devices.
(646) 957-5020.
10/28/2025 RArnold - Emailed Liza again to confirm information.
10/21/2025 RArnold- Hamlet confirmed devices at Moses Campus. Contact will be Liza Leuallen. Added her to email.
10/13/2025 RArnold - Emailed Hamlet for update on confirming devices.
09/15/2025 MHamersley - called 718-920-4265, call went to Bio Med VM/LM; sent f/u email: hramirez@montefiore.org
04/18/2025 RArnold - Called 646-996-3381 for Hamlet Ramirez. Sending him an email with the SN#s for Moses, Mount Vernon and New Rochelle
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