Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Med One Equipment Rental — 105 Smokehill Ln Suite 100, Woodstock GA, 30188
Nov 12, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 12 → Nov 20 | Created | ▶ Running | 6 | 6 |
| Nov 20 → Mar 27 | Ready for Release | ⏸ Paused | 85 | — |
| Mar 27 → Mar 31 | Ready for Scheduling | ▶ Running | 2 | 8 |
| Mar 31 → Jul 21 | Ready for Release | ⏸ Paused | 77 | — |
| Jul 21 → Aug 16 | On Hold | ▶ Running | 18 | 26 |
07/16/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.
06/30/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.
06/17/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.
06/02/2026 MHamersley - sent email to Fady for follow up, recd this reply, "06-02-2026 FMessak - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication"
05/19/2026 MHamersley - sent f/u email to contacts, requesting update on V60 vents; Messak, Fady <fady.messak@philips.com>, Vang Lor <vlor@medonegroup.com> Andres Pereyra <apereyra@medonegroup.com> Leon Alvarez <lalvarez@medonegroup.com> Chad Agliam <cagliam@medonegroup.com>
04/29/2026 MHamersley - Devices left to locate: SN 100037251 Med One , 10712 South 1300 East, Sandy, UT; SN 100039406 is retired/out of service; sent emails: cagliam@medonegroup.com & esilvestre@medonegroup.com & jshort@medonegroup.com
04/14/2026 RArnold- Per email form Chad 100037251 Med One - 10712 South 1300 East, Sandy, UT 84094, Jake Short, jshort@medonegroup.com 801-61
03/31/2026 RArnold - There is still one SN#, 100037251, on this case that needs to be completed. Removed ANR request. Please continue to reach out to the customer
03/27/2026 Mhamersley - per notes: 10/22/2025 MHamersley - recd email from Chad, stating "SN 100039406 has been retired and out of service"
All other devices on this case have been completed.
12/23/2025 EMartin devices not available when FSE was onsite, working to confirm device locations
11/20/2025 EMartin devices not available when FSE was onsite, working to confirm device locations
11/12/2025 SRobinson- Created followup WO for the remaining. (Old WO-01284296) -Follow up notes - 11/11/2025 ABelyea - PWO-13839735 open for remaining IP 100037251, needs EWO
-Previous notes -
10/28/2025 EMartin dispatching to FSE per request from Fady for ANR to be sent for signature
10/22/2025 MHamersley - recd email from Chad, stating "SN 100039406 has been retired and out of service"
10/21/2025 MHamersley - recd email from Chad stating, "SN: 100037251 is located in Draper, UT and has been retired from service"
10/21/2025 MHamersley - sent f/u email requesting location addresses for SN: 100037251 & 100037251
email: cagliam@medonegroup.com
09/17/2025 YEspino Recieved a call back from chad while trying to email him and he advised that, he would respond with the info for the devices in question. Both devices are located at the main office in the warehouse.
09/17/2025 YEspino Called 470-635-7404 to speak to Chad over the devices in question. Was unable to speak to Chad or anybody else or leave a message. Will be sending an email out. cagliam@medonegroup.com
09/16/2025 YEspino Called 470-635-7404 to speak to Chad over the device in question. Was advised he currently was not in the office but advised he might be in tomorrow.
09/04/2025 YEspino Called 470-635-7404 to speak to Chad Agliam to verify the devices in question. Was unable to speak to him or leave a message because the line just rings a couple times then the call is dropped.
07/24/2025 EMartin device not available when FSE was onsite last week will need to confirm device location
06/26/2025 EMartin 2 IPs still allocated to EMSAR on case FSE onsite to determine which devices are available
06/25/2025 SRobinson- Created follow up WO for the remaining device on this case.
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