Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314739 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 105 Smokehill Ln Suite 100, Woodstock GA, 30188

Nov 12, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 26 biz days
Paused: 162 biz days
▶ Clock Running
Status: Created
Nov 12 → Nov 20, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Nov 20 → Mar 27, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 8 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Jul 21, 2026
77 business days (not counted)
18d
▶ Clock Running
Status: On Hold
Jul 21 → Aug 16, 2026
18 business days (counted)
Running total: 26 of ? biz days used
Created: Nov 12, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 20 Created ▶ Running 6 6
Nov 20 → Mar 27 Ready for Release ⏸ Paused 85
Mar 27 → Mar 31 Ready for Scheduling ▶ Running 2 8
Mar 31 → Jul 21 Ready for Release ⏸ Paused 77
Jul 21 → Aug 16 On Hold ▶ Running 18 26
Dispatch 7.0d
Holding 164.0d (excluded)
Coordinators 2.9d
On Track
Dispatch
7.0 days
Over SLA
Holding (excluded from total)
164.0 days
Coordinators
2.9 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2026 (137 days left)
📅
189.0 days Total Age
⏱️
86.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
On Hold • 276 days old
🚨
Primary Delay 86.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Ready for Release
164.0d
Ready for Scheduling
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/30/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/17/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.


06/02/2026 MHamersley - sent email to Fady for follow up, recd this reply, "06-02-2026 FMessak - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication"


05/19/2026 MHamersley - sent f/u email to contacts, requesting update on V60 vents; Messak, Fady <fady.messak@philips.com>, Vang Lor <vlor@medonegroup.com> Andres Pereyra <apereyra@medonegroup.com> Leon Alvarez <lalvarez@medonegroup.com> Chad Agliam <cagliam@medonegroup.com>


04/29/2026 MHamersley - Devices left to locate: SN 100037251 Med One , 10712 South 1300 East, Sandy, UT; SN 100039406 is retired/out of service; sent emails: cagliam@medonegroup.com & esilvestre@medonegroup.com & jshort@medonegroup.com


04/14/2026 RArnold- Per email form Chad 100037251 Med One - 10712 South 1300 East, Sandy, UT 84094, Jake Short, jshort@medonegroup.com 801-61


03/31/2026 RArnold - There is still one SN#, 100037251, on this case that needs to be completed. Removed ANR request. Please continue to reach out to the customer

03/27/2026 Mhamersley - per notes: 10/22/2025 MHamersley - recd email from Chad, stating "SN 100039406 has been retired and out of service" 

All other devices on this case have been completed.


12/23/2025 EMartin devices not available when FSE was onsite, working to confirm device locations

11/20/2025 EMartin devices not available when FSE was onsite, working to confirm device locations

11/12/2025 SRobinson- Created followup WO for the remaining. (Old WO-01284296) -Follow up notes - 11/11/2025 ABelyea - PWO-13839735 open for remaining IP 100037251, needs EWO


-Previous notes -

10/28/2025 EMartin dispatching to FSE per request from Fady for ANR to be sent for signature

10/22/2025 MHamersley - recd email from Chad, stating "SN 100039406 has been retired and out of service" 


10/21/2025 MHamersley - recd email from Chad stating, "SN: 100037251 is located in Draper, UT and has been retired from service"


10/21/2025 MHamersley - sent f/u email requesting location addresses for SN: 100037251 & 100037251

email: cagliam@medonegroup.com


09/17/2025 YEspino Recieved a call back from chad while trying to email him and he advised that, he would respond with the info for the devices in question. Both devices are located at the main office in the warehouse. 


09/17/2025 YEspino Called 470-635-7404 to speak to Chad over the devices in question. Was unable to speak to Chad or anybody else or leave a message. Will be sending an email out. cagliam@medonegroup.com


09/16/2025 YEspino Called 470-635-7404 to speak to Chad over the device in question. Was advised he currently was not in the office but advised he might be in tomorrow.


09/04/2025 YEspino Called 470-635-7404 to speak to Chad Agliam to verify the devices in question. Was unable to speak to him or leave a message because the line just rings a couple times then the call is dropped.


07/24/2025 EMartin device not available when FSE was onsite last week will need to confirm device location


06/26/2025 EMartin 2 IPs still allocated to EMSAR on case FSE onsite to determine which devices are available

06/25/2025 SRobinson- Created follow up WO for the remaining device on this case.

⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 12, 10:01 AM
Work Order: WO-01314739
Type: FCO
Priority: PC
⚠️ 7.0 business days
Status: Ready for Release by Erin Martin Nov 20, 10:33 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 0h
🚨 86.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Mar 27, 1:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 127d 1h
3.0 business days
Status: Ready for Release by Rebecca Arnold Mar 31, 11:31 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3d 22h
🚨 78.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jul 21, 1:11 PM
From: Ready for Release
To: On Hold
Duration in Previous: 112d 1h

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 12, 10:01 AM
Invoice #
N/A

Details