Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314796 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WALTER REED NATIONAL MILITARY MEDICAL CENTER — 8901 WISCONSIN AVE, BETHESDA MD, 20889

Nov 12, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 9)
✓ SLA Met (22d early)
Dispatch 16.5d
Coordinators 2.0d
Field Work 13.9d
Incomplete 0.0d (excluded)
Billing 3.6d
✓ SLA Met
Dispatch
16.5 days
Over SLA
Coordinators
2.0 days
Field Work
13.9 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
3.6 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
19.0 days Total Age
⏱️
16.5d in L2 Screening Longest Stage
🔄
15 transitions Status Changes
⚠️
28.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 13, 2025
Visit 2 Nov 14, 2025
Visit 3 Nov 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 16.5 days stuck in "L2 Screening"
⏱️
Total Delay 28.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Incomplete
0.0d
Completed
11.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
WO Correction Needed
1.8d
L2 Screening
16.5d / 1.0d SLA
L2 Review
2.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 SRobinson- Created follow up WO as requested. (WO-01315616)

11/12/2025 Cever dispatched to FSE to complete installs

🔧 Work Performed
installed 5 Omni beds and their accessories.
🔍 Technician Findings
installed 5 Omni beds and their accessories.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC installations - 18 GIRAFFE OMNIBED W/ 18 BSPT

Timeline

📋
▶
5 Work Order Created Nov 12, 10:57 AM
Work Order Created → Status: Scheduled → Technician Assigned → Status: Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
Technician Assigned by Cristina Everetts
Technician: Jeffrey Coles
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-13T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Nov 13, 11:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 3x Labor Added Nov 13, 8:16 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 54
⏳ 2.5 business days
💵
Expenses Added Nov 17, 1:23 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Nov 17, 5:47 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
2x Travel Added Nov 17, 5:55 PM
Type: Travel
Status: Open
Qty: 54.1
⚠️
Status: Incomplete by Fady Messak Nov 17, 6:13 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 4d 6h
✔️
▶
2 Status: Completed Nov 17, 6:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 4:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
💵
Status: Billing Review by Timothy Amburgey Nov 20, 12:19 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 20h 12m, 0m
⏳ 2.0 business days
⏱️
2x Labor Added Nov 21, 8:19 PM
Type: Labor
Status: Open
Qty: 1, 8
💵
3x Expenses Added Nov 21, 8:27 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Fady Messak Nov 22, 3:55 PM
From: WO Correction Needed
To: Completed
Duration in Previous: 2d 3h
🏁
Status: Closed by Fady Messak Nov 22, 4:20 PM
From: Completed, Closed, Incomplete
To: Closed, Incomplete, Completed
Duration in Previous: 24m, 0m
🚨 11.0 business days
🏁
Status: Closed by Jeffrey Coles Dec 8, 7:14 PM
From: Completed
To: Closed
Duration in Previous: 16d 2h
⏱️
▶
2 Labor Added Dec 9, 3:07 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 19h 54m
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:48 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 21d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 1:15 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
L2 Screening
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Nov 13, 8:00 AM
Created
Nov 12, 10:57 AM
Invoice #
SM-250436

Work Details (17)

Name Type Status Qty Amount Date
WL-03006783 Labor Open 4 $570.00 Nov 13, 8:16 PM
WL-03006784 Labor Open 2 $0.00 Nov 13, 8:16 PM
WL-03006782 Labor Open 5.5 $100.00 Nov 13, 8:16 PM
WL-03006785 Travel Open 54 $0.00 Nov 13, 8:20 PM
WL-03006786 Travel Open 54 $0.00 Nov 13, 8:20 PM
WL-03009995 Expenses Open 1 $0.00 Nov 17, 1:23 PM
WL-03010351 Labor Open 2.5 $0.00 Nov 17, 5:47 PM
WL-03010349 Labor Open 2 $100.00 Nov 17, 5:47 PM
WL-03010350 Labor Open 5 $380.00 Nov 17, 5:47 PM
WL-03010352 Travel Open 54.1 $0.00 Nov 17, 5:55 PM
WL-03010353 Travel Open 54.1 $0.00 Nov 17, 5:55 PM
WL-03017220 Labor Open 1 $100.00 Nov 21, 8:19 PM
WL-03017221 Labor Open 8 $0.00 Nov 21, 8:19 PM
WL-03017235 Expenses Open 1 $0.00 Nov 21, 8:27 PM
WL-03017233 Expenses Open 1 $148.66 Nov 21, 8:27 PM
WL-03017234 Expenses Open 1 $0.00 Nov 21, 8:27 PM
WL-03031650 Labor Open 0.016666666666667 $38.00 Dec 9, 3:07 PM

Details