Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314858 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Nov 12, 2025 → Nov 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 15)
✓ SLA Met (46d early)
Dispatch 0.0d
Coordinators 0.1d
Field Work 2.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
2.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Nov 15, 2025 (46 days early)
📅
2.7 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025
Visit 2 Nov 15, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 RArnold -dispatching to Carlos for SN#100126518  located at US MED in Allendale NJ

🔧 Work Performed
Implemented FCO 69 on one V 60 's and completed tests and verification on the devices.
🔍 Technician Findings
Implemented FCO 69 on one V 60 's and completed tests and verification on the devices.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 12, 1:47 PM
Work Order: WO-01314858
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 12, 2:07 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 19m
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
🔧
Status: Tech On Site by Carlos Puebla Nov 12, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 3m
⏳ 3.0 business days
⏱️
3x Labor Added Nov 14, 10:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.25
⏱️
Labor Added Nov 15, 2:07 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Nov 15, 2:24 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 9:39 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 7h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:36 PM
Invoice Number: SM-247281

Bottlenecks

Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Nov 12, 8:00 AM
Created
Nov 12, 1:47 PM
Invoice #
SM-247281

Work Details (5)

Name Type Status Qty Amount Date
WL-03008613 Labor Open 1.5 $95.00 Nov 14, 10:25 PM
WL-03008614 Labor Open 0.25 $155.00 Nov 14, 10:25 PM
WL-03008615 Travel Open 5 $0.00 Nov 14, 10:25 PM
WL-03008727 Labor Open 0.75 $0.00 Nov 15, 2:07 AM
WL-03010924 Labor Open 0.016666666666667 $38.00 Nov 18, 9:39 AM

Details