Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314869 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mid Coast Hospital — 123 Medical Center Dr, Brunswick ME, 04011

Nov 12, 2025 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (14 biz days early)
Active: 11 biz days
Paused: 67 biz days
🕐 Clock stopped: Tech Off Site (Mar 10, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Feb 23, 2026
67 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 9, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Nov 12, 2025 Tech Off Site: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Feb 23 Ready for Release ⏸ Paused 67 —
Feb 23 → Mar 9 Scheduled ▶ Running 10 10
Mar 9 → Mar 10 Tech On Site ▶ Running 1 11
Dispatch 0.0d
Holding 67.6d (excluded)
Coordinators 10.5d
Field Work 2.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
67.6 days
Coordinators
10.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 12, 2025 Due: Mar 30, 2026 Completed: Mar 10, 2026 (20 days early)
📅
78.6 days Total Age
⏱️
67.6d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay 67.6 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
67.6d
Scheduled
10.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 mklose rcvd email from POC confirm Joseph March 9 &10, updated POC to Erin Trainor, waiting on phone number

02/20/2026 mklose emailed poc to start on 4th, but emailing back to change to second week of March

02/19/2026 mklose rcvd email from POC Confirm Joseph March 5th.

02/18/2026 Mklose called 207-837-3199, spoke to Glenn. His email changed so has not been rcving email from us. Updated email. He was driving home and would email back in morning to let me know if first week of March would work.


02/06/2026 RArnold - Called 12073736000 for main number. Asked for biomed. did not leave a message. ext is the same as first number called. Sending email. 


02/06/2026 RArnold - Called 12078373199 for Glenn. Left a message. 


02/06/2026 RArnold - Called 2073736725 for Glenn. Left a message.


01/26/2026 DMalloy - Email received from customer on 12/30/2025 advising that they have only located 2 of the 6 devices. Sent Follow up email for an update. 

glenn.berube@mainehealth.org


12/29/2025 Rbailey - Called 207.373.6725 NA No Name Left VM for FU. Resent email to Glenn for Visibility


11/21/2025 Brod - sent email to Glenn Berube to have FSE joseph nuovo for 02/05. glenn.berube@mainehealth.org

🔧 Work Performed
PMs
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
V60 Us Demo Unit - SN201002461 - IP56641942
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 68.0 business days
👷
▶
3 Technician Assigned Feb 23, 2:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-09T12:00:00.000+0000, 2026-03-09T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 103d 0h
⚠️ 8.0 business days
💵
Expenses Added Mar 4, 12:27 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Mar 9, 9:06 AM
Status: Tech On Site → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 186
⏱️
4x Labor Added Mar 9, 6:49 PM
Type: Labor, Travel
Status: Open
Qty: 3, 9, 0.5, 6
⏱️
▶
2 5x Labor Added Mar 10, 9:06 AM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 0h
✔️
▶
2 Status: Completed Mar 10, 9:27 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 12, 12:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 17m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 9, 11:00 AM
Created
Nov 12, 1:56 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03129682 Expenses Open 1 $0.00 Mar 4, 12:27 PM
WL-03135584 Expenses Open 1 $0.00 Mar 9, 9:10 AM
WL-03135585 Expenses Open 1 $0.00 Mar 9, 9:10 AM
WL-03135586 Travel Open 186 $0.00 Mar 9, 9:10 AM
WL-03136467 Labor Open 3 $0.00 Mar 9, 6:49 PM
WL-03136468 Labor Open 9 $750.00 Mar 9, 6:49 PM
WL-03136469 Labor Open 0.5 $775.00 Mar 9, 6:49 PM
WL-03136470 Travel Open 6 $0.00 Mar 9, 6:49 PM
WL-03136949 Labor Open 0.5 $155.00 Mar 10, 9:06 AM
WL-03136950 Labor Open 1.5 $150.00 Mar 10, 9:06 AM
WL-03136951 Expenses Open 1 $0.00 Mar 10, 9:06 AM
WL-03136952 Expenses Open 1 $0.00 Mar 10, 9:06 AM
WL-03136953 Travel Open 6 $0.00 Mar 10, 9:06 AM
WL-03141364 Labor Open 0.016666666666667 $228.00 Mar 12, 12:38 PM

Details