Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314871 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Stephens Memorial Hospital - Norway — 181 Main St, Norway ME, 04268

Nov 12, 2025 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (27 biz days early)
Active: 55 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Feb 2, 2026
53 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Feb 2 → Apr 21, 2026
55 business days (counted)
Running total: 55 of ? biz days used
Created: Nov 12, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Feb 2 Ready for Release ⏸ Paused 53 —
Feb 2 → Apr 21 Scheduled ▶ Running 55 55
Dispatch 0.0d
Holding 53.6d (excluded)
Coordinators 55.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
53.6 days
Coordinators
55.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 12, 2025 Due: May 30, 2026 Completed: Apr 21, 2026 (39 days early)
📅
108.6 days Total Age
⏱️
55.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
55.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay 55.6 days stuck in "Scheduled"
⏱️
Total Delay 55.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
53.6d
Scheduled
55.6d / 2.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 Rbailey - Called 207.518.3644 Spoke with Donald. He confirmed that the April 13th date would work. He provided a new phone number and said that the trimedx email is best. Updating contacts to reflect

207.601.2670

donald.harmon@trimedx.com


01/16/2026 Mklose sent email to Donald Harmon, offer Joseph April 13th

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
V60 Ventilator - SN201009102 - IP63962010
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 54.0 business days
👷
▶
3 Technician Assigned Feb 2, 2:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-13T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 82d 0h
🚨 44.0 business days
👷
▶
2 Technician Assigned Apr 3, 10:22 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-20T14:00:00.000+0000
🚨 11.0 business days
💵
2x Expenses Added Apr 17, 12:07 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
5x Labor Added Apr 21, 3:26 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 0.25, 1, 196
⏱️
4x Labor Added Apr 21, 3:53 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 4, 3.5, 183
⏱️
Labor Added Apr 21, 5:38 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by April Nuovo Apr 21, 6:03 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 78d 2h, 0m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Apr 23, 1:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 42m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 55.6 business days (threshold: 2.0 business days)
Exceeded by 53.6 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 20, 10:00 AM
Created
Nov 12, 1:56 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03190478 Expenses Open 1 $0.00 Apr 17, 12:07 PM
WL-03190479 Expenses Open 1 $0.00 Apr 17, 12:07 PM
WL-03194510 Labor Open 4 $310.00 Apr 21, 3:26 PM
WL-03194511 Labor Open 4 $300.00 Apr 21, 3:26 PM
WL-03194512 Labor Open 0.25 $0.00 Apr 21, 3:26 PM
WL-03194513 Expenses Open 1 $0.00 Apr 21, 3:26 PM
WL-03194514 Travel Open 196 $0.00 Apr 21, 3:26 PM
WL-03194595 Labor Open 0.25 $0.00 Apr 21, 3:53 PM
WL-03194596 Labor Open 4 $300.00 Apr 21, 3:53 PM
WL-03194597 Labor Open 3.5 $310.00 Apr 21, 3:53 PM
WL-03194598 Travel Open 183 $0.00 Apr 21, 3:53 PM
WL-03194887 Labor Open 1.5 $0.00 Apr 21, 5:38 PM
WL-03197948 Labor Open 0.016666666666667 $152.00 Apr 23, 1:30 PM

Details