Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314874 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Marthas Vineyard Hospital — 1 Hospital Rd, Oak Bluffs MA, 02557

Nov 12, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 13, 2026
✓ SLA Met (48 biz days early)
Active: 32 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Apr 20, 2026
107 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
Apr 20 → Jun 1, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jun 1 → Jun 1, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 1 → Jun 1, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 1 → Jun 4, 2026
3 business days (counted)
Running total: 32 of ? biz days used
Created: Nov 12, 2025 Completed: Jun 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Apr 20 Ready for Release ⏸ Paused 107 —
Apr 20 → Jun 1 Scheduled ▶ Running 29 29
Jun 1 → Jun 1 Entered ▶ Running 0 29
Jun 1 → Jun 1 Assigned ▶ Running 0 29
Jun 1 → Jun 4 Scheduled ▶ Running 3 32
Dispatch 0.0d
Holding 107.6d (excluded)
Coordinators 33.7d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
107.6 days
Coordinators
33.7 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 12, 2025 Due: Aug 13, 2026 Completed: Jun 4, 2026 (70 days early)
📅
139.6 days Total Age
⏱️
107.6d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
30.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 2, 2026
Visit 2 Jun 4, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay 107.6 days stuck in "Ready for Release"
⏱️
Total Delay 30.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
107.6d
Scheduled
33.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/01/2026 mklose rcvd email from Daniel, confirm April June 4th

06/01/2026 mklose rcvd email from Rachel Alexander, @philips. adv PM was done June 2026 so asked to rescehdule for June. Sent email to POC adv April avail June 3rd or 4th

04/20/2026 mklose POC Daniel confirm Joseph July 8th

04/20/2026 mklose sent 1st attempt email to: Friedrich, Daniel C.,RRT <dcfriedrich@mgb.org> 201031730 , 201031732

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
V60 Ventilator - SN201031730 - IP72158453
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 108.0 business days
👷
▶
4 Technician Assigned Apr 20, 11:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-08T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 158d 20h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-20T12:00:00.000+0000, 2026-07-08T12:00:00.000+0000
🚨 30.0 business days
🆕
▶
4 Status: Entered Jun 1, 2:19 PM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000I6ItqQAF, April Nuovo
👷
Status: Assigned by Megan Klose
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-04T13:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Jun 4, 8:40 AM
Type: Labor
Status: Open
Qty: 1.75
⏱️
9x Labor Added Jun 4, 3:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.5, 4, 1, 69
✔️
Status: Completed by April Nuovo Jun 4, 3:59 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 1h
🏁
Status: Closed by April Nuovo Jun 4, 4:12 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏱️
▶
2 Labor Added Jun 5, 12:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 56m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jun 4, 9:00 AM
Created
Nov 12, 1:56 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03248101 Labor Open 1.75 $0.00 Jun 4, 8:40 AM
WL-03248681 Labor Open 3.5 $310.00 Jun 4, 3:40 PM
WL-03248682 Labor Open 4 $300.00 Jun 4, 3:40 PM
WL-03248683 Labor Open 3 $0.00 Jun 4, 3:40 PM
WL-03248684 Expenses Open 1 $0.00 Jun 4, 3:40 PM
WL-03248685 Expenses Open 1 $0.00 Jun 4, 3:40 PM
WL-03248686 Expenses Open 1 $0.00 Jun 4, 3:40 PM
WL-03248687 Expenses Open 1 $0.00 Jun 4, 3:40 PM
WL-03248688 Travel Open 69 $0.00 Jun 4, 3:40 PM
WL-03248689 Travel Open 69 $0.00 Jun 4, 3:40 PM
WL-03249948 Labor Open - $76.00 Jun 5, 12:04 PM

Details