📍 CF Medical Inc - MIDDLETON — 2 De Bush Ave Unit A9, Brewster MA, 02631
Nov 12, 2025 → Mar 31, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 68 biz days
Paused: 25 biz days
🕐 Clock stopped: Tech Off Site (Mar 31, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Nov 14, 2025
2 business days (not counted)
40d
▶ Clock Running
Status: On Hold
Nov 14 → Jan 15, 2026
40 business days (counted)
Running total: 40 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → Feb 19, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 40 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Feb 19 → Mar 30, 2026
27 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 68 of ? biz days used
Created: Nov 12, 2025Tech Off Site: Mar 31, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 12 → Nov 12
Created
▶ Running
0
0
Nov 12 → Nov 14
Ready for Release
⏸ Paused
2
—
Nov 14 → Jan 15
On Hold
▶ Running
40
40
Jan 15 → Feb 19
Ready for Release
⏸ Paused
23
—
Feb 19 → Feb 19
Ready for Scheduling
▶ Running
0
40
Feb 19 → Mar 30
Scheduled
▶ Running
27
67
Mar 30 → Mar 31
Tech On Site
▶ Running
1
68
Mar 31 → Mar 31
Scheduled
▶ Running
0
68
Dispatch0.0d
Holding67.0d (excluded)
Coordinators28.3d
Field Work2.0d
Billing1.5d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
67.0 days
Coordinators
28.3 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 12, 2025
Due: Feb 28, 2026
Completed: Mar 31, 2026 (30 days late)
📅
93.6 daysTotal Age
⏱️
41.0d in On HoldLongest Stage
🔄
12 transitionsStatus Changes
⚠️
28.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Mar 30, 2026
Visit 2Mar 31, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay41.0 days stuck in "On Hold"
⏱️
Total Delay28.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
26.0d
On Hold
41.0d
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
27.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/19/2026 Mklose POC confirm Joseph March 30 and 31
02/19/2026 Mklose sent email to Kirk offering dates.
02/18/2026 mklose email Fady for update on POC
01/16/2026 MNewman - Fady sent email to Chief Kevin Varley to advise we are reaching out to schedule the annual PM on their tempus devices. Sent list from case to confirm devices.
🔧Work Performed
PMs
🔍Technician Findings
Devices passed all PM tests.
⚠️Problem Description
Tempus LS Man Defibrillator - SN7022.000576 - IP91929015
📄Description
Philips Healthcare Tempus Pro Patient Monitor
📞Call Description
PM - Contract - BG Required PM
Feb 20, 2026 11:37am
Hi @Megan Klose for this WO, the notes say the POC is Kirk, but the Contact info still states Kevin Varley. Also, could you update the notes with the email address/phone number of the POC you used to confirm the information. The more details we add to notes, the better, especially for Tempus, so next year we can use this WO to get the contact info. @Rebecca Arnold
Timeline
📋
▶
2
Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From:Entered
To:Ready for Release
Duration in Previous:4m
⏳3.0 business days
⏸️
Status: On Hold by Mandy NewmanNov 14, 11:10 AM
From:Ready for Release
To:On Hold
Duration in Previous:1d 21h
🚨41.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 15, 3:43 PM
From:On Hold
To:Ready for Release
Duration in Previous:62d 4h
🚨24.0 business days
📅
Status: Ready for Scheduling by Megan KloseFeb 19, 10:51 AM