Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314882 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northern Maine Medical Center — 194 E Main St, Fort Kent ME, 04743

Nov 12, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 29, 2026
✓ SLA Met (35 biz days early)
Active: 58 biz days
Paused: 21 biz days
🕐 Clock stopped: Tech Off Site (Mar 11, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Dec 15, 2025
21 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 15 → Feb 19, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 11, 2026
7 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 12, 2025 Tech Off Site: Mar 11, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Dec 15 Ready for Release ⏸ Paused 21 —
Dec 15 → Dec 15 Assigned ▶ Running 0 0
Dec 15 → Feb 19 Scheduled ▶ Running 44 44
Feb 19 → Feb 19 Entered ▶ Running 0 44
Feb 19 → Feb 27 Scheduled ▶ Running 6 50
Feb 27 → Feb 27 Entered ▶ Running 0 50
Feb 27 → Mar 2 Ready for Scheduling ▶ Running 1 51
Mar 2 → Mar 11 Scheduled ▶ Running 7 58
Mar 11 → Mar 11 Tech On Site ▶ Running 0 58
Dispatch 0.0d
Holding 21.6d (excluded)
Coordinators 60.9d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
21.6 days
Coordinators
60.9 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Nov 12, 2025 Due: Apr 29, 2026 Completed: Mar 11, 2026 (49 days early)
📅
79.6 days Total Age
⏱️
44.5d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 276 days old
🚨
Primary Delay 44.5 days stuck in "Scheduled"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.6d
Scheduled
59.3d / 2.0d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 mklose rcvd email from POC confirm Joseph next week.

02/27/2026 mklose reschedule, called POC, he was OOO. left message

02/19/2026 Mklose reassing to April per Rebecca

12/15/2025 MNewman - Customer agreed to March 2nd at 9an. Dispatching to Joseph

12/12/2025 MNewman - Fady called 207-834-1308. Spoke with Benson. Confirmed information. Sending email to benson.ouellette@nmmc.org

12/08/2025 MNewman - Fady called 207-834-1308 requesting to speak with Benson. Will follow-up tomorrow.

12/05/2025 Rbailey - Called 207.834.3155 Asked for BioMed. Xfer'd to x 1305 NA Left VM advising that we were looking to have Joseph Nuovo come onsite to perform the PM February 17

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
V60 Ventilator - SN100433817 - IP91717012
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 22.0 business days
👷
▶
3 Technician Assigned Dec 15, 2:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 33d 0h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-03-02T13:00:00.000+0000
🚨 45.0 business days
🆕
▶
4 Status: Entered Feb 19, 12:42 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-02T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 3m
⚠️ 7.0 business days
🆕
Status: Entered by Megan Klose Feb 27, 1:51 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8d 1h, 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Mar 2, 9:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-02T14:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 19h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-11T13:15:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Mar 6, 5:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
🔧
Status: Tech On Site by Joseph Nuovo Mar 11, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 1h
⏱️
3x Labor Added Mar 11, 5:48 PM
Type: Labor, Travel
Status: Open
Qty: 2, 60
🚗
▶
2 Status: Tech Off Site Mar 11, 6:46 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added Mar 12, 1:35 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 1:43 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 54m
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 17m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 44.5 business days (threshold: 2.0 business days)
Exceeded by 42.5 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 11, 9:15 AM
Created
Nov 12, 1:56 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03134299 Expenses Open 1 $0.00 Mar 6, 5:11 PM
WL-03139997 Labor Open 2 $150.00 Mar 11, 5:48 PM
WL-03139998 Labor Open 2 $155.00 Mar 11, 5:48 PM
WL-03139999 Travel Open 60 $0.00 Mar 11, 5:48 PM
WL-03141519 Labor Open 0.016666666666667 $38.00 Mar 12, 1:35 PM

Details