Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314883 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Memorial Sloan Kettering Cancer — 411 E 67th St, New York NY, 10065

Nov 12, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (98 biz days early)
Active: 0 biz days
Paused: 161 biz days
🕐 Clock stopped: Canceled (Jul 8, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸161d
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Jul 8, 2026
161 business days (not counted)
Created: Nov 12, 2025 Canceled: Jul 8, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Jul 8 Ready for Release ⏸ Paused 161
Dispatch 0.0d
Holding 161.6d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
161.6 days
Created: Nov 12, 2025 Due: Nov 30, 2026 Completed: Jul 8, 2026 (145 days early)
📅
161.6 days Total Age
⏱️
161.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 276 days old
🚨
Primary Delay 161.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
161.6d

💬 Activities, Notes & Communications

⚠️ Problem Description
V60 Ventilator - SN100070692 - IP58257519
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
2 Work Order Created Nov 12, 1:56 PM
Work Order Created → Status: Ready for Release
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 4m
🚨 162.0 business days
🚫
Status: Canceled by Rebecca Arnold Jul 8, 1:30 PM
From: Ready for Release
To: Canceled
Duration in Previous: 237d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 12, 1:56 PM
Invoice #
N/A

Details