Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314963 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 12, 2025 → Nov 24, 2025

✅ Completed
PC Per client agreement
Target: Dec 10, 2025
🕐 Clock stopped: Completed (Nov 24)
✓ SLA Met (16d early)
Dispatch 0.0d
Coordinators 8.6d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Billing
0.4 days
Created: Nov 12, 2025 Due: Dec 10, 2025 Completed: Nov 24, 2025 (16 days early)
📅
8.6 days Total Age
⏱️
8.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 8.6 days stuck in "Assigned"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.6d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Nov 12, 2:16 PM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
⚠️ 9.0 business days
✔️
Status: Completed by Kim Pearson Nov 24, 2:20 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 25, 9:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 20m
📨
▶
2 Status: Invoice Pending Nov 25, 1:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247547

Bottlenecks

Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 12, 2:16 PM
Invoice #
247547

Work Details (1)

Name Type Status Qty Amount Date
WL-03004758 Parts Open 1 $929.50 Nov 12, 2:16 PM

Details