Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315006 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 12, 2025 → Nov 24, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 24)
✓ SLA Met (37d early)
Dispatch 0.1d
Coordinators 8.3d
Field Work 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
8.3 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Nov 25, 2025 (36 days early)
📅
9.0 days Total Age
⏱️
8.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 8.3 days stuck in "Scheduled"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 ALuman - dispatch to Derick Velazquez for SN 100463967 located at Us Med Orlando
🔧 Work Performed
FCO Implementation Postponed
🔍 Technician Findings
FCO Implementation Postponed
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Nov 12, 3:39 PM
Work Order: WO-01315006
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Nov 12, 4:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-12T05:00:00.000+0000, 2025-11-12T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 44m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-12T13:00:00.000+0000
📅
Dispatch Scheduled by Derick Velazquez Nov 12, 11:08 PM
Scheduled For: 2025-11-13T13:00:00.000+0000
📅
Dispatch Scheduled by Derick Velazquez Nov 13, 2:50 PM
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Derick Velazquez Nov 17, 2:52 PM
Scheduled For: 2025-11-25T13:00:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Nov 24, 12:42 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Derick Velazquez
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 20h
⏱️
▶
2 2x Labor Added Nov 24, 1:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Tech On Site
To: Completed
Duration in Previous: 36m
⏱️
3x Labor Added Nov 24, 4:16 PM
Type: Labor, Travel
Status: Open
Qty: 2, 52
⏱️
▶
2 Labor Added Nov 24, 11:37 PM
Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 10h 17m
📄
Status: Ready to Bill by Timothy Amburgey Nov 25, 2:03 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 24m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 1, 2:15 PM
Invoice Number: SM-247563

Bottlenecks

Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 24, 8:00 AM
Created
Nov 12, 3:39 PM
Invoice #
SM-247563

Work Details (6)

Name Type Status Qty Amount Date
WL-03018571 Labor Open 2 $0.00 Nov 24, 1:15 PM
WL-03018572 Labor Open 0.5 $0.00 Nov 24, 1:15 PM
WL-03018915 Labor Open 2 $0.00 Nov 24, 4:16 PM
WL-03018917 Travel Open 52 $0.00 Nov 24, 4:16 PM
WL-03018918 Travel Open 52 $0.00 Nov 24, 4:16 PM
WL-03019365 Labor Open 2 $0.00 Nov 24, 11:37 PM

Details