Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315008 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 12, 2025 → Nov 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 13)
✓ SLA Met (48d early)
Dispatch 0.1d
Coordinators 1.3d
Field Work 1.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.3 days
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
2.8 days Total Age
⏱️
2.8d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 11, 2025
Visit 2 Nov 12, 2025

AI Analysis

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Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 2.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 ALuman - dispatch to Derick Velazquez for SN 100330540 located at US Med Orlando
🔧 Work Performed
FCO69 IMPLEMENTED
🔍 Technician Findings
FCO69 IMPLEMENTED
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 12, 3:45 PM
Work Order: WO-01315008
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Nov 12, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-12T05:00:00.000+0000, 2025-11-12T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 40m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-12T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Nov 13, 2:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 25m
✔️
Status: Completed by Derick Velazquez Nov 13, 3:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 18m
⏱️
10x Labor Added Nov 14, 1:09 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 1, 56
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Nov 16, 9:59 PM
From: Completed
To: Closed
Duration in Previous: 3d 6h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 12:17 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:36 PM
Invoice Number: SM-247286

Bottlenecks

Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Nov 12, 8:00 AM
Created
Nov 12, 3:45 PM
Invoice #
SM-247286

Work Details (11)

Name Type Status Qty Amount Date
WL-03007100 Labor Open 2 $0.00 Nov 14, 1:09 AM
WL-03007101 Labor Open 0.5 $0.00 Nov 14, 1:09 AM
WL-03007102 Labor Open 2 $95.00 Nov 14, 1:09 AM
WL-03007103 Labor Open 0.5 $155.00 Nov 14, 1:09 AM
WL-03007104 Labor Open 1 $0.00 Nov 14, 1:09 AM
WL-03007105 Labor Open 2 $0.00 Nov 14, 1:09 AM
WL-03007106 Labor Open 2 $95.00 Nov 14, 1:09 AM
WL-03007107 Labor Open 2 $155.00 Nov 14, 1:09 AM
WL-03007108 Travel Open 56 $0.00 Nov 14, 1:09 AM
WL-03007109 Travel Open 56 $0.00 Nov 14, 1:09 AM
WL-03011113 Labor Open 0.016666666666667 $76.00 Nov 18, 12:17 PM

Details