Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315043 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Pleasant Valley Hospital — 2520 Valley Dr, Point Pleasant WV, 25550

Nov 12, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 9)
✓ SLA Met (22d early)
Dispatch 3.0d
Coordinators 20.0d
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
20.0 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Nov 12, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
18.8 days Total Age
⏱️
12.0d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 12.0 days stuck in "L2 Review"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.2d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
12.0d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 DMalloy - Emailed advising that i can have Fanfan onsite on Monday 12/8/2025 for the installation of the ONE device.  


🔧 Work Performed
Panda iRes Warmer PANDA_ Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469566SA Scale serial number(s): P312163L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 12, 5:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 9.8 business days
👷
▶
3 Technician Assigned Nov 25, 11:14 AM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 18h
👷
Technician Assigned by Cristina Everetts
Technician: Fanfan Siku
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Dec 1, 5:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Assigned
To: Scheduled
Duration in Previous: 6d 5h
⚠️ 5.9 business days
⏱️
▶
3 3x Labor Added Dec 8, 11:15 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 7d 6h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.1 business days
⏱️
▶
2 Labor Added Dec 12, 11:15 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 3d 12h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:38 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 23h
🚨 12.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:05 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 22h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 9.2 business days (threshold: 1.0 business days)
Exceeded by 8.2 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Dec 8, 8:00 AM
Created
Nov 12, 5:11 PM
Invoice #
SM-250436

Work Details (4)

Name Type Status Qty Amount Date
WL-03030953 Labor Open 2 $180.00 Dec 8, 11:15 PM
WL-03030954 Labor Open 4 $450.00 Dec 8, 11:15 PM
WL-03030955 Travel Open 218 $0.00 Dec 8, 11:15 PM
WL-03035756 Labor Open 0.016666666666667 $38.00 Dec 12, 11:15 AM

Details