📍 Leidos Inc — 4155 Campus Point Ct, San Diego CA, 92121-1513
Nov 13, 2025 → Dec 11, 2025
✅ Completed
PSMLast business day of November 2025
Target:Nov 28, 2025
🕐 Clock stopped: Completed (Dec 11)
✗ SLA Missed (13d late)
Dispatch0.0d
Holding0.7d (excluded)
Coordinators21.0d
Field Work0.2d
Billing20.4d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
0.7 days
Coordinators
21.0 days
Over SLA
Field Work
0.2 days
Billing
20.4 days
Over SLA
Created: Nov 13, 2025
Due: Dec 12, 2025
Completed: Dec 11, 2025 (1 days early)
📅
21.0 daysTotal Age
⏱️
21.0d in AssignedLongest Stage
🔄
11 transitionsStatus Changes
⚠️
33.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay21.0 days stuck in "Assigned"
⏱️
Total Delay33.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
21.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
14.1d / 2.0d SLA
Billing Review
4.8d / 2.0d SLA
On Hold
0.7d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.30.25 hshaw - email YC to remove WO from SM-249133. CRM has issue to close it.
🔧Work Performed
Replace turbo pump and IDP dry pump with exchange units.
Replaced controller.
Replaced display with new.
Cleaned, reassembled and tested TPS to factory specifications.
🔍Technician Findings
Controller will not start turbo. Display does not work.
📄Description
REPAIRED TPS PUMPING SYSTEM
📞Call Description
VPD Bench Overhaul Trade
Dec 12, 2025 4:38pm
@MICHAEL MCNAMARA I have reviewed & moved WO to RTB.
Timeline
📋
▶
3
Work Order Created Nov 13, 9:09 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨21.0 business days
🔧
Status: Tech On Site by Shawn KelleyDec 11, 1:00 PM
From:Assigned
To:Tech On Site
Duration in Previous:28d 3h
⏱️
▶
2
Labor Added Dec 11, 1:29 PM
Labor Added → 4x Parts Added
🔩
4x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyDec 11, 2:18 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 18m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawDec 12, 4:37 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 2h
⏳1.9 business days
📨
Status: Invoice Pending by Hannah ShawDec 15, 1:29 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 20h
🚨12.0 business days
💵
Status: Billing Review by Yecenia CamposDec 30, 11:44 PM
From:Invoice Pending
To:Billing Review
Duration in Previous:15d 10h
⏸️
Status: On Hold by MICHAEL MCNAMARADec 31, 7:06 AM
From:Billing Review
To:On Hold
Duration in Previous:7h 21m
💵
Status: Billing Review by MICHAEL MCNAMARADec 31, 12:21 PM
From:On Hold
To:Billing Review
Duration in Previous:5h 15m
⏳4.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 5, 10:31 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:4d 22h
📨
Status: Invoice Pending by Hannah ShawJan 5, 12:24 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 52m
💰
▶
2
Status: Invoiced Jan 6, 11:31 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250477
Bottlenecks
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Invoice Pending
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Billing Review
Duration: 3.8 business days (threshold: 2.0 business days)